UTSAV SURU
Agile Project Manager | PMP® | CSM® | Microsoft Azure Fundamentals®
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Dubai, UAE
UAE driving license holder
https://www.linkedin.com/in/utsavsuru
Professional Summary
Progressive Project Manager with 13+ years of experience in the IT industry.
Hands-on exposure in Agile Project management frameworks – SCRUM, Kanban, Waterfall. Strong track record of
successfully managing medium to large scale challenging IT projects involving Digital Transformation, web/mobile
application, ERP implementation, IT-infrastructure and networking. Maximized the business value proposition
through continuous improvements at the system level, business process and functional level.
Core Competencies
Agile Project Management
SCRUM
Vendor & Contract
management
Staffing & Capacity planning
Functional Analysis
Team management
Stakeholder management
Budgeting
Cross-functional leadership
Risk Management
Quality Management
Work Experience
Project Manager [Nov 2021 - present]
Dubai Electricity & Water Authority (DEWA), DUBAI
Technical Skills
JIRA, Confluence
Office 365 - (MS Teams, Visio,
MS SharePoint, MS Office)
Azure Board
SAP
Slack
Google Workspace
ServiceNow
Alfresco
Data migration - planning,
strategy and execution
Salesforce Administrator &
Platform App builder
Led the implementation of automated Dashboard as a web application and
mobile version using Tableau to present KPIs/SLA results for more than 13
departments of DEWA to the top management.
Driven by servant leader attitude to resolve team’s impediments by closely
collaborating with cross-functional teams & other departments or clients.
Review the Managed Services contracts and new proposals as received
from the DEWA subsidiaries and coordinate with vendor partners to ensure
suggested feedbacks are incorporated in the proposals.
Designed and implemented a 15 point checklist cum guidelines document to
standardize the Managed Services contracts review + signing process of
DEWA with their vendor partners.
Successfully implemented the SAP-BMC integration for asset management
which resulted in reconciliation of more than 120k DEWA assets (combined
from all departments).
Drive the end-to-end project lifecycle of various engagements with the
vendors, including (but not limited to): initiation, planning, execution,
tracking and final closure.
Administered the deployment of IT infrastructure – cabling and network
setup at 6 Generation & Distribution sites of DEWA for installation of 36
TAG printers (that prints tag labels to isolate equipment).
Project Lead [Jan 2021 - Sep 2021]
LearningMate Solutions Pvt. Ltd.
Supervised a 16 member Scrum team and ensured that they diligently
follow all Scrum processes and Agile best practices throughout the project
life cycle to deliver high quality solutions.
Staffing of resources and capacity planning.
Collaborated closely with DevOps team to design the technical architecture,
Education
MBA – Operations
(2010-12)
IES Management College & Research
Centre, Mumbai
B. E. Computer
University of Mumbai
(2003-07)
infrastructure and cloud setup for new eLearning assessment application.
Delivery Management – Ensured successful delivery of assigned projects
within the approved scope, budget and schedule.
Stakeholder management – continuous interaction & collaboration with
concerned clients, stakeholders and top management to maximize business
value proposition.
Senior Consultant [Apr 2018 - Jan 2021]
Saint-Gobain Group IT
Central point of contact for project team, management and other
stakeholders on program, for effective delivery of projects.
Worked closely with vendor partner “IBM Development Centre” for all SAP
implementation projects.
Facilitated the Accounts Payable Invoice Automation (APIA) solution to
process vendor invoices into SAP system; project successfully rolled out in
14 European countries.
Engaged with other departments/cross-functional teams to extend the
application usage that resulted in a 20% increase in invoice processing rate.
Boosted the project KPIs by 30% (in first half of 2020) through continuous
monitoring and tracking all aspects of the projects including the SLA, scope,
quality, risk.
Functional Project Manager [Jun 2015 - Apr 2018]
Saint-Gobain Group IT
Executed the implementation of “xGLass” a web-based application to
automate transmission of purchase orders into SAP ERP system.
Maximized the application scalability by 40%, the solution allows to process
more than 10k purchase orders per day.
Budget management – regularly reviewed the planned v/s actual budget
and shared weekly summary report with concerned sponsors that helped to
reduce cost overrun at the end of project by around 20-25%.
Directed the functional validation of the applications before each UAT and
Production release to meet the quality standards.
Assistant Manager - Project Coordinator [Nov 2013 - Jun 2015]
Multi-Line Business Solutions Pvt. Ltd.
Managed a team of 12 that consistently outperformed in their assigned
project activities and deliverables.
Followed the Agile methodology with major focus on the SCRUM framework
and related SCRUM events to drive the projects.
Liaised with third party vendors as well as with other internal departments
and project teams to follow-up on the assigned development projects.
Worked with QA team and Business Analysts to perform the testing and
validation including demo to end-users for enhancements & features
developed.
Trainee Associate Project Manager [Mar 2012 - Nov 2013]
Praxis Interactive Services Pvt. Ltd.
Involved in the design, planning and end-to-end implementation of
courseware development and several e-Learning solutions for K-12 students
in the US education industry.
Facilitated the projects related to full e-Learning process cycle and ensured
end-to-end completion and delivery of online courses to the customers.
Worked in coordination with the Instructional Designers, Solution Designers,
Content writers and editors to develop the online courseware Edmentum
platform.
Analyst Programmer [Oct 2007 - Jun 2010]
Syntel Limited
Formulated the customization and maintenance of PeopleSoft-HRMS
modules (viz. Job Application, Position Management, Recruitment and
Attendance Management) based on the client requirements.
Resolution of Helpdesk tickets and production issues raised by PeopleSoftHRMS users.
Maintained a Production Issue log to give a summary of all the issues and
their corresponding resolutions till date.
