Utsav Lakhera

U L E Principal Quarter , Kendriya Vidyalaya NFC vigyan vihar, New Delhi, Delhi 110092 •- •- Professional Summary Enthusiastic ,talented and recognized professional ,eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training. Motivated to learn, grow and excel in quality-driven organization. Equipped with aggressive experience in the areas of pre-sale, sale and after-sale process along with coordinating and leading with various departments. Eager to advance my career with fast-paced organization where I can grow and be a part of grand success. Skills Communication and Coordinating Sales and Management Customer Relations and Mentoring Organised and Value-Oriented Customer Service Organizational Skills Telephone Skills Troubleshooting Listening Problem Solving Research Writing Microsoft Outlook Microsoft Excel Microsoft Office Technical Support Written Communication Multi Tasking Data Entry Organizational Skills Work History Business Development Executive, 07/2019 to 01/2020 BYJU'S – Noida, Uttar Pradesh Maximized annual departmental productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Resolved average of 50 queries and made more than 120 calls in single day. Created external strategic and tactical sales initiatives for forward planning to meet key objectives. Developed new business opportunities by participation and effectively communicating product lines to potential customer. Assisting customers in technical specifications , guiding them in regards to product and services. Understanding of Logistics , mentoring , parenting and after sales support. Leading and participating in sales framework within organization. Sales session conducted at potential clients residents to ensure more close deals. Conversation over phone to leading crucial role to manage sales number. Reducing refund number and complaints of customer. Managed customer relations duties and customer service through daily communication and interaction. Associate-SCM, 06/2019 to 07/2019 CORBUS – Noida, Uttar Pradesh Performed operations and resolved problems concerning transportation, logistics systems, imports or exports, or customer issues. Managed over 80 lengthy mails per day. Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping. Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management Supervise work of logistics specialists, planners, or schedulers. Negotiate with suppliers or customers to improve supply chain efficiency or sustainability. Education Bachelor of Science: Mechanical Engineering, 04/2019 Kendriya Vidyalaya - New Delhi Interests Web Series , Classical Music and politics.