Utica Cason

Utica Cason 2011 Swimming Hole Circle, Raleigh, NC 27610  - - Professional Experience Yardi Systems, Inc., Raleigh, North Carolina Helpdesk Coodinator 2008-present Provide customer/client service and in a call center environment with regards to technical support with software issues and assist clients with implementation of real estate and accounting software. It consists of setup, implementation, upgrades, and ongoing software support for live clients. Support different modules (core, residential, affordable, and maintenance) Reliant Monitoring Services, Cary, North Carolina DISPATCHER 2013-PRESENT Dispatch and schedule installers to perform work order assignments for pretrial electronic/alcohol monitoring devices for local government and law enforcement agencies Drucker & Falk Property Management, Raleigh, North Carolina Part-time Leasing Agent- Tenant relations, administered leasing process, lease up of vacant units, marketing, and sales Hendrick Automotive Group, Cary, North Carolina Business Development Representative - Scheduled sales appointments, handled incoming sales calls in a call center environment, and provided customer service and public relations United Property Management, Raleigh, North Carolina Property manager- Tenant relations, accounting, and revenue and expense control, processed rental applications, administered leasing, lease renewal, and lease up of vacant units, marketing, and sales, experience in Low Income Tax Credit & Section 8 program, supervised maintenance, housekeeping, and contractors. Education SUNY-Empire State College, Saratoga Springs, NY B.A., Family & Human Services- A. S., Family & Human Services- Wake Technical Community College, Raleigh, NC Human Services Technology,- Medical Assistant,- GED, 1994 Certified Occupancy Specialist (COS)-NAHMA 2008 Additional Experience Volunteer Experience Nonprofit Management, Nonprofit/Business Consultant, Real Estate Windows XP and 7 and Vista, MS Office Suite, Internet Explorer, Outlook, Goggle Documents, Medic, CAM, I-CAM, ACCUCERT, Yardi Voyager, Yardi Classic, SQL, CRM SOAR Outreach, Raleigh, NC Founder/CEO 2014-present Establish administrative policies for the day-to-day operation of the nonprofit. Establish and maintain relationships with various organizations to enhance the organization’s mission. Report to the Board of Directors to seek their involvement in policy decision and fundraising. Supervise collaborate with the organization staff and volunteers. implement strategic planning and implementation. Oversee the organization board, marketing, and communication efforts. Review and approve contracts for services. Plan and oversee the annual budget. City of Raleigh Citizen Police Academy 2018 City of Raleigh Summer Youth Employment Program Volunteer Interviewer,- Neighbor 2 Neighbor, Jobs for Life Mentor, 2016 Wake Technical Community College Advisory Board, 2016 City of Raleigh Neighborhood College & Citizens Leadership Academy,- Justice Served NC, Inc., Raleigh, North Carolina Assistant Director & Program Manager- Step-Up Ministry, Life Skills Co-Partner, 2002