Utica Cason
2011 Swimming Hole Circle, Raleigh, NC 27610 - -
Professional Experience
Yardi Systems, Inc., Raleigh, North Carolina
Helpdesk Coodinator 2008-present
Provide customer/client service and in a call center environment with regards to technical support with software issues and assist clients with implementation of real estate and accounting software. It consists of setup, implementation, upgrades, and ongoing software support for live clients. Support different modules (core, residential, affordable, and maintenance)
Reliant Monitoring Services, Cary, North Carolina
DISPATCHER 2013-PRESENT
Dispatch and schedule installers to perform work order assignments for pretrial electronic/alcohol monitoring devices for local government and law enforcement agencies
Drucker & Falk Property Management, Raleigh, North Carolina
Part-time Leasing Agent-
Tenant relations, administered leasing process, lease up of vacant units, marketing, and sales
Hendrick Automotive Group, Cary, North Carolina
Business Development Representative -
Scheduled sales appointments, handled incoming sales calls in a call center environment, and provided customer service and public relations
United Property Management, Raleigh, North Carolina
Property manager-
Tenant relations, accounting, and revenue and expense control, processed rental applications, administered leasing, lease renewal, and lease up of vacant units, marketing, and sales, experience in Low Income Tax Credit & Section 8 program, supervised maintenance, housekeeping, and contractors.
Education
SUNY-Empire State College, Saratoga Springs, NY
B.A., Family & Human Services-
A. S., Family & Human Services-
Wake Technical Community College, Raleigh, NC
Human Services Technology,-
Medical Assistant,-
GED, 1994
Certified Occupancy Specialist (COS)-NAHMA 2008
Additional Experience
Volunteer
Experience
Nonprofit Management, Nonprofit/Business Consultant, Real Estate
Windows XP and 7 and Vista, MS Office Suite, Internet Explorer, Outlook, Goggle Documents, Medic, CAM, I-CAM, ACCUCERT, Yardi Voyager, Yardi Classic, SQL, CRM
SOAR Outreach, Raleigh, NC
Founder/CEO 2014-present
Establish administrative policies for the day-to-day operation
of the nonprofit. Establish and maintain relationships with
various organizations to enhance the organization’s
mission. Report to the Board of Directors to seek their
involvement in policy decision and fundraising. Supervise
collaborate with the organization staff and volunteers.
implement strategic planning and implementation. Oversee
the organization board, marketing, and communication efforts.
Review and approve contracts for services. Plan and oversee
the annual budget.
City of Raleigh Citizen Police Academy
2018
City of Raleigh Summer Youth Employment Program
Volunteer Interviewer,-
Neighbor 2 Neighbor,
Jobs for Life Mentor, 2016
Wake Technical Community College
Advisory Board, 2016
City of Raleigh Neighborhood College & Citizens Leadership Academy,-
Justice Served NC, Inc., Raleigh, North Carolina
Assistant Director & Program Manager-
Step-Up Ministry, Life Skills Co-Partner, 2002
