Utibeabasi Elijah Umoette

Scaling startup is a war against churn. Most support teams are drowning in backlogs, losing 10+ hours a week to manual tasks, and watching CSAT drop because they can't bridge the gap between "resolving a ticket" and "retaining a client".

Slow response times and poor first contact resolution aren't just inconveniences, they are silent killers of product adoption. If your team is stuck in a loop of manual reporting and inefficient escalation paths, you aren't scaling; you’re just surviving.

I am a Customer support specialist who transforms support operations into retention engines. With 2+ years of experience across Banking and Remote SaaS, I specialize in high volume resolution without sacrificing the "human" touch.

What I bring to your team:

Scale & Precision: Managed 80+ daily inquiries at Zenith Bank, maintaining a 96% CSAT.

Operational Efficiency: Slashed response times by 20% and automated manual workflows to save 10 hours per week per client.

Technical Rigor: I don’t just use tools; I optimize them. Expert in Zendesk, HubSpot, Salesforce, and SQL/Python for behavioral analytics.

Cross-Functional Impact: Collaborated with Product and Risk teams to boost First Contact Resolution (FCR) by 15%.

I’m here to help your team reduce churn, increase product education, and turn support into your strongest competitive advantage.