USULOR, ONYINYECHI QUEEN
IT SUPPORT SPECIALIST
Lagos, Nigeria
PROFESSIONAL SUMMARY
A proactive and detail-oriented professional with a strong background in relationship management and a growing foundation in IT support. Highly skilled in customer management, problem-solving, and communication, with hands-on experience in technical support tools and platforms. Eager to leverage proven customer service and organizational skills to provide excellent IT support and contribute to a seamless user experience.
SKILLS
Technical & Support Skills
Customer Support & Troubleshooting: Experienced in diagnosing and resolving technical issues, and providing solutions through various channels.
• Project & Task Management: Proficient with Trello, Asana, Monday.com, and Flowva for organizing tasks and tracking project progress.
• Client Relationship Management: Skilled in using HubSpot for lead management and customer relationship tracking.
• Helpdesk Management: Familiar with using helpdesk platforms like Freshdesk to manage and prioritize support tickets.
• Digital Tools: Competent in using Loom for video communication, Google Drive for file management, and Apollo and Yelp for lead generation.
Soft Skills
• Problem-Solving
• Effective Communication
• Customer Service
• Time Management
• Adaptability
• Attention to Detail
EXPERIENCE
Heirs Life Insurance Relationship Manager
Onsite
2023 - 2025
• Managed and nurtured strong relationships with a diverse portfolio of clients, ensuring high levels of customer satisfaction and retention.
• Addressed client inquiries and resolved issues in a timely and professional manner.
• Utilized excellent communication skills to explain complex insurance policies and products to clients.
Digital Witch Support Team
• IT Support Training | 2025
• Gained hands-on experience with fundamental IT support principles and tools.
• Developed skills in customer service, ticket management, and troubleshooting.
Medical Women Rural Outreach Volunteer
Onsite
2017, 2018, 2019, 2020
• Mentored participants and managed customer relationships during outreach programs.
• Assisted with the input and management of crucial program details and data.
EDUCATION
Ebonyi State University
Bachelor of Arts in Mass Communication
2015 - 2019
CERTIFICATION
• IT Support: Digital Witch Support Community.
• Customer Service: Problem-Solving and Troubleshooting
• Customer Service: Serving Customers Through Chats
REFERENCES
Available upon request.
