Usman Solomon Onoja

Sol omonUsmanonoj a, Cus t omerSer v i ce Repr esent at i v e Ni ger i a, Abuj a|-Emai l :sol omonusman888@gmai l . com PROFI LESUMMARY Iam ar esul t dr i v enandcust omerser v i ceor i ent edpr of essi onal wi t hy ear sofsol i d ex per i enceasanagent , chat/ phone/ emai l suppor tf orcl i ent s.Ski l l edi ngener at i ngl eads, f ost er i ngcl i entr el at i onshi ps, andpr omot i ngSal est odr i v ebusi nessgr owt h.Seeki ngt o l ev er agemyex cel l entcommuni cat i on; wr i t t en/ or al , andsal esabi l i t i est ocont r i but et ot he successofmyt eam. WORKEXPERI ENCE SAJUMASUPERMARKET cust omerser v i cer epr esent at i v e Remot e, Fl or i da 02/ 2022–11/ 2024  Ans wer edconst antf l owofcust omercal l swi t hmi ni mal wai tt i mes.  Ca l l i ngpot ent i al cl i ent st ogat heri nf or mat i onaboutt hei ri nsur anceneedsand          anal y set hei rr i skpr of i l es. Respondedt ocust omerr equest sf orpr oduct s, ser v i ces, andcompanyi nf or mat i on. Par t i ci pat edi nt eam meet i ngsandt r ai ni ngsessi onsv i aZoom t ost ayi nf or medabout pr oductupdat esandchanges. Act i v el yl i st enedt ocust omer s, handl edconcer nsqui ckl yandescal at edmaj ori ssuest o super v i sor . Handl edcust omeri nqui r i esandsuggest i onscour t eousl yandpr of essi onal l y . Reachedoutt ocust omer saf t ercompl et edsal est osuggestaddi t i onal ser v i ceorpr oduct pur chases. Updat eddat abasest ohandl ecust omerdat a. Cl ar i f i edcust omeri ssuesanddet er mi nedr ootcauseofpr obl emst or esol v epr oductor ser v i cecompl ai nt s. Tr ackedcust omerser v i cecasesandupdat edser v i cesof t war ewi t hcust omeri nf or mat i on. Fol l owedupwi t hcust omer saboutr esol v edi ssuest omai nt ai nhi ghst andar dsofcust omer ser v i ce. LI FTABOVEPOVERTYORGANI SATI ON Cust omerSuppor tOf f i cer Remot e, Ni ger i a 04/ 2020–11/ 2022 -L eadsour ci ngandgener at i on, aswel l asbooki ngpi t chappoi nt ment st osel l company of f er . -Re spondi ngt ocust omeri nqui r i esandr esol v i ngcust omeri ssuesv i achat , emai l , orot her messagi ngpl at f or ms. -Ef f i ci ent l yhandl edanav er ageof50t i cket sdai l yi n8hourshi f t s. -Ac hi ev edanav er agesuppor tr esponset i meof13mi ns - Pr ov i di ngaccur at eandt i mel yi nf or mat i ont ocust omer sr egar di ngpr oduct s, ser v i ces, or pol i ci es. - As si st i ngcust omer swi t ht r oubl eshoot i ngt echni cal i ssuesandr esol v i ngpr obl ems r emot el y . - Doc ument i ngandmai nt ai ni ngr ecor dsofcust omeri nt er act i ons, t r ansact i ons, comment s, andcompl ai nt s. - Es cal at i ngmor ecompl exorunr esol v edi ssuest oseni orsuppor tst af forr el ev ant depar t ment s. SAJUMASUPERMARKET Sal esr epr esent at i v e Remot e, Fl or i da 09/ 2019–10/ 2020  Ge ner at i ngl eadsandpr ospect i ngf ornewcl i ent st hr oughcol dcal l i ng, net wor ki ng,          andr ef er r al s. Cal l i ngpot ent i al cl i ent st ogat heri nf or mat i onaboutt hei ri nsur anceneedsand anal y set hei rr i skpr of i l es. Pr esent i ngandex pl ai ni ngi nsur ancepol i cyopt i onst ocl i ent sandhel pi ngt hem makei nf or meddeci si ons. Quot i ngandnegot i at i ngi nsur ancepr emi umsandt er mswi t hcl i ent s. Pr ocessi ngandcompl et i ngi nsur anceappl i cat i ons, f or ms, anddocument at i on accur at el yandef f i ci ent l y . Mai nt ai ni ngcl i entr ecor dsandupdat i ngpol i cyi nf or mat i onasr equi r ed. Qual i f y i ngl eadspr oper l yandmaki ngsur et heymeetcompanyr equi r ement sand ar er eadyt ot akeapl an. Dev el opi ngandmai nt ai ni ngst r ongr el at i onshi pswi t hcl i ent st opr omot ecust omer l oy al t yandr et ent i on. Meet i ngorex ceedi ngsal est ar get sandper f or mancemet r i cssetbyt hecompany . Cont i nuousl yupdat i ngknowl edgeofi nsur ancepr oduct s, i ndust r yt r ends, and changesi nr egul at i ons. 12/ 2019–11/ 2020 EDUCATI ON Bachel orofSci ence:I nt er nat i onalr el at i ons&Di pl omacy–1stDegr ee Gl obalWeal t hUni v er si t y , Togo- CERTI FI CATI ONS  Di gi t al Mar ket i ng.  Vi r t ual Assi st ant . SKI LLSOVERVI EW  Cust omerser v i ce  Sal es  Ef f ect i v ecommuni cat i on  Pr obl em sol v i ng  Cr i t i cal t hi nki ng  Mi cr osof tOf f i ce  Or gani z at i onal ski l l s  Pr of i ci entSpokenEngl i sh  Cust omerRet ent i on  Dat aanal y si s  Ti meManagement  Team pl ay er ACCOMPLI SHMENTS  Achi ev ed100%ofsal est ar get sconsi st ent l yt hr oughoutt hey ear , r esul t i ngi nsi gni f i cantr ev enue gr owt hf ort hecompany .  Successf ul l yr esol v edandcl osedanav er ageof5060cust omeri nqui r i esperday , mai nt ai ni nga hi ghcust omersat i sf act i onr at i ng.  Consi st ent l ymetorexceededkeyper f or mancei ndi cat or s, i ncl udi ngav er agehandl i ngt i me, cust omersat i sf act i onscor es, andf i r st cal l r esol ut i onr at es.  Recei v edmul t i pl ecommendat i onsf r om cust omer sf orex cept i onal ser v i ce, l eadi ngt oa10% i ncr easei ncust omerr et ent i on.  Dev el opedandmai nt ai nedst r ongr el at i onshi pswi t hadi v er secl i entbase, r esul t i ngi na30% i ncr easei ncl i entr et ent i onr at e.  Col l abor at edwi t ht hesal est eam t oi dent i f ypot ent i al upsel l i ngoppor t uni t i es, r esul t i ngi na15% i ncr easei ncust omerpr oductadopt i on.  I mpl ement edanewsy st em f orhandl i ngcust omercl ai ms, r esul t i ngi na20%r educt i oni ncl ai m pr ocessi ngt i meandi mpr ov edov er al l ef f i ci ency .