Usman Raheem

Usman Raheem Customer Service Representative CONTACT EDUCATION - Olabisi Onabanjo University - Bachelor of Science in Taxation usmanraheem.com - ) SUMMARY Reliable Customer Support Agent and Virtual Assistant with proven experience managing client communications, WORK EXPERIENCE Customer Support Agent Remote Madam | Mar 2024 – Present moderating communities, and streamlining Reduced average response time by operations for remote teams. 47.5% through optimized ticketing SKILLS CRM Management & Ticket Resolution. workflows in Zendesk. Managed client accounts on Shopify, handling refunds, order issues, and escalations with accuracy. Shopify & E-commerce Support. Ad Copywriter IT Troubleshooting & Remote Marvelous Cuts | Jun 2023 – May 2025 Assistance. Process Documentation & Workflow Optimization. QuickBooks & Data Tracking. Copywriting & Digital Marketing. Wrote persuasive ad copy that increased client engagement rates by 33%. Collaborated with marketing teams to develop campaigns, improving lead generation. CERTIFICATIONS: Meta Certified Digital Marketing Associate - Meta Platform Meta Social Media Marketing Professional Certificate Auditor Ladi Phillips & Co. | Sep 2024 – Present Conducted financial audits, ensuring 100% compliance with company standards. Utilized QuickBooks for accurate record-keeping and reporting.