Usman Muhammad Kuna

I am a dedicated and versatile IT professional with a strong foundation in networking, customer support, and basic software development. I hold a Second-Class Upper degree in Information Technology from Ghana Communication Technology University and have gained hands-on experience through roles that blend technical support with real-world connectivity solutions.

At Sulfman Consulting, I assist in developing basic web and mobile applications while playing a key role in the installation, configuration, and support of Starlink internet systems—providing high-speed satellite connectivity in underserved areas. I’ve resolved over 250 technical issues, improved resolution times by 30%, and maintained a 98% client satisfaction rate through responsive support via chat, phone, and email. My performance tracking and reporting have helped reduce escalations by 40% and improved decision-making for management. I also contributed to a 20% increase in successful subscription onboarding.

During my internship at Galaxy Backbone, I worked as an IP Assistant, gaining essential experience in IP addressing and network infrastructure. I bring strong problem-solving skills, attention to detail, and a commitment to dependable service. With growing interest in cybersecurity and proven adaptability across technical domains, I’m ready to support forward-thinking remote teams with initiative, consistency, and technical precision.