Usman Khadijat Odunola

Customer Service Representative | Virtual Assistant

Summary of Qualifications:

• Experienced in Customer Support – Over 2 years of experience delivering top-quality service to international clients via online platforms, handling inquiries, resolving issues, and ensuring customer satisfaction.
• Virtual Assistant Expertise – Skilled in managing administrative tasks remotely, including calendar management, email handling, data entry, research, and CRM updates with precision and confidentiality.
• Exceptional Communication & Interpersonal Skills – Strong written and verbal communication abilities that build trust, manage expectations, and maintain positive relationships with customers and clients alike.
• Skilled Negotiator & Problem Solver – Capable of handling escalations, offering personalized solutions, and turning negative interactions into positive customer experiences.
• Proficient in Tools & Platforms – Experienced with:
• • CRM systems: Zendesk, Freshdesk, Salesforce, HubSpot
• • Communication tools: Slack, Zoom, Microsoft Teams, Skype
• • Project & task management: Trello, Asana, ClickUp
• • Productivity tools: Google Workspace, Microsoft Office, Notion
• • E-commerce platforms: Shopify, WooCommerce, Etsy, Amazon Seller Central
• Team Player with Remote Collaboration Skills – Proven ability to work independently or as part of a virtual team across multiple time zones.
• Detail-Oriented & Organized – Known for accuracy, timely follow-through, and strong documentation skills in high-volume environments.
• Reliable, Self-Motivated, and Tech-Savvy – Quick learner who thrives in remote settings, meeting deadlines and maintaining high standards without supervision.