Usman Javed

Proactive and empathetic Customer Service Professional with 6+ years of experience delivering remote and on-site support via chat and email. Skilled in troubleshooting technical products, guiding users through app features, and resolving issues with clarity and care. Adept at escalating bugs, improving support documentation, and collaborating with cross-functional teams to enhance user experience. Passionate about helping people succeed and contributing to mission-driven organizations.