Usman Choudhry

USMAN CHOUDHRY Islamabad, Pakistan – Phone: - Email:- MASTER OF INTERNATIONAL BUSINESS OPERATIONS, SALES & PROJECT MANAGER 10+ years’ success managing high-growth sales, operations, supply chain and logistics for international business corporations. Top-management operations manager with broad-based skills delivering results within a variety of international markets. Exemplary business development leader that improves customer satisfaction and retention. Effectively lead and motivate staffing departments to deliver results on time and within a budget. HIGHLIGHTS OF EXPERTISE            Supply Chain & Logistics Management Staff Operational Training Apple and Microsoft Office Applications Employee Performance Evaluations Broad understanding of Acute Health systems Business Development High Negotiation Skills High fluency of English Language Urdu and Chinese Translation 3PL Contracts Highly Skilled on Microsoft Office Especially Excel.            Inventory and Delivery Negotiation Sales Operations & Marketing Delivery Vendor Complaint & Conflict Resolutions Market Research and Financial Reporting Strategic Retail Pricing Use of SAP Inventory management of a large range of SKU's Key Accounts Management Customer Service Human Resource Development i.e. Motivation International Shipments and Customs CAREER EXPERIENCE SARWAR & CO PVT LTD, ISLAMABAD, PAKISTAN Project Operations Manager (October 2018 – February 2020) Daily Project Operations Management of a Hydro Power Project in Koto, Pakistan. The duties include:          Manage project team to execute operations project effectively and efficiently. Define scope, budget and schedule for project. Identify project risks and recommend appropriate resolutions. Track, monitor and control expense based on budgetary guidelines. Manage and lead scope changes for the project. Manage resource assignment, work allocation and software and hardware requirements for the project. Conduct regular project status meetings with project team. Develop and implement project management procedures and methodologies to achieve business goals. Conduct performance review and provide performance feedback to staff. Procurement of materials used in the construction of the hydro power plant. continued… USMAN CHOUDHRY Page 2 WAVEKO ENTERPRISES, ISLAMABAD, PAKISTAN Casual Sales Consultant/Administrator (October 2019 – January 2020) Waveko is solar system retailer located in Sydney Australia. I am employed as a sales consultant/Administrator for it offshore call centre in Islamabad, Pakistan. My duties include the following:             Data Entry Assisting customers Compliance handling Liaising with director Liaising with other team members Finding new prospects Cold calling and passing quality appointments onto sales team -Reporting to the manager daily with updates Assist operations manager Updating CRM Reports Sale of warm leads Managing office and employees AIRLIQUIDE HEALTH CARE (ALH), AUSTRALIA Operations Coordinator/Manager (Jul 2017 – July 2018) To ensure the optimization of daily operational and logistical processes to achieve increased business efficiency and effectiveness by ensuring the timely, safe and efficient distribution of all ALH products and services delivered by adequately trained employees and third party providers. Processed on ERP system.  Achievement  Increased Efficiency by 25% in one year.  Titled for Operational Excellence – 100% KPI Achievement Main Duties:        Responsible for organising and scheduling the daily deliveries for the medical gases and home oxygen business lines in an efficient manner through the utilisation of a software package Assisting the Regional Operations Manager with ongoing training of staff and contractors to ensure safe work practices. Conducting regular in-field audits to ensure that internal and external regulations, safety requirements and procedures are met Maintaining stock levels at all locations within the region in compliance with company policy and other national inventory management initiatives to ensure contract service delivery obligations are fulfilled. Utilising the Company’s ERP system to manage assets and inventory items and monitor the needs of all sites Ensuring high levels of utilisation and effectiveness of the PDA’s Ensuring that effective continuity of supply is provided to customers when required USMAN CHOUDHRY   Page 3 Responsible for organising recruitment, training and coaching of direct reports Ensure CPAP Clinic locations are maintained appropriately SNORE AUSTRALIA, BRISBANE AUSTRALIA Managed clinical operations for Australia’s largest provider of clinical sleep studies results. Assistant Operations Manager (May 2014 to June 2017) Conduct proactive clinical research. Project-manage sales and customer service teams in multiple service locations across the country. Standardize sales presentation by developing standard operations procedures.     Administer training of staff during new orientation events and communicates training sessions. Facilitate sales training materials weekly and reviews production results and with retail store managers. Resolve patient’s service and payment processing disputes in a timely manner. Controlled technical support operations, review multi-locations stock, and supply levels weekly. Led project to managed implemented new reporting measures. Develop and publish standard operations procedures including: evacuation routes, educational workshops, and professional publications and standards practices. TAIXING HANGLIAN ELECTRONICS MANUFACTURING, LTD., SHANGHAI CHINA Provided project managed a manufacturing company with annual revenues of $15 million. Manager of International Sales and Marketing (July 2010 to August 2012) Developed sales operations and designed a comprehensive marketing strategy with offices in Taixing and Shanghai.     Increased revenue by $1 million dollars and increased profit margins by 5% with applying effective consumer behavioural marketing strategies. Exceeded performance goals by 10% yearly. Evaluated competitor programs and promotional with independent visits. Transformed marketing strategies and sales operations in all offices. Shepherd online commerce and delegated marketing management to junior associates. A.F. CORPORATION, ISLAMABAD PAKISTAN Managed logistics, shipment and communications for a growing supplier of wires, cooper, and natural resources to high profile clients globally. Manager of Logistics and Freight Operations (February 2007 to February 2009) Oversaw logistics department and provided order fulfilment to high profile international clients.  Increased operational efficiency by 14% annually. USMAN CHOUDHRY    Page 4 Decreases client wait times by developing Key Performance Indicators (KPIs) reducing waste and improve quality. Coordinated processing of bill invoices and delivered new contracts. Guided trusted suppliers and vendors about ordering and change orders. Improved employee task schedules by tracking weekly progress to managers. EDUCATION & CREDENTIALS MASTER OF INTERNATIONAL BUSINESS (2016) Queensland University of Technology, Brisbane Australia GRADUATE DIPLOMA OF BUSINESS (2014) University of Queensland, Brisbane Australia BACHELOR OF ECONOMICS & INTERNATIONAL TRADE (2013) Donghua University, Shanghai China ___________________________________________________________________________________ Note: References available upon request.