Unyime Ekpenyong

I'm Unyime Ekpenyong, a results-driven Customer Service and Administrative Manager with a passion for transforming business operations through innovative technology and exceptional customer care.

With a background in Biomedical Engineering and years of experience in the medical equipment industry, I bring a unique blend of technical expertise and client-focused skills to every role. I don't just manage customer interactions – I revolutionize them. In my role at El-Hanan Ventures Limited, I've boosted contract renewals by 20% and slashed response times by 25% using cutting-edge CRM tools.

I thrive in fast-paced environments where I can leverage my problem-solving abilities. Whether I'm overseeing the installation of complex medical devices or streamlining administrative processes, I consistently deliver results. My track record speaks for itself: I resolve 95% of customer issues within 24 hours and have improved task completion rates by 40% through strategic implementation of project management tools.

My expertise extends beyond customer service. I'm a skilled sales engineer, having increased lead conversions by 30% and improved customer satisfaction by 25% in previous roles. I excel at building and maintaining client relationships, resulting in a 20% increase in customer retention rates.

I'm not just adaptable – I'm a change-maker. I've implemented virtual assistant tools, automated workflows, and enhanced team collaboration across various organizations. My efforts have been recognized with awards for outstanding customer engagement and retention.

As a leader, I believe in fostering a proactive, solution-oriented work environment. I'm adept at managing teams, coordinating cross-functional efforts, and maintaining strict confidentiality in high-pressure situations.

I'm always seeking new challenges where I can apply my unique skill set to drive organizational success. If you're looking for someone who can elevate your customer service, streamline your operations, and consistently exceed goals, let's connect.