Unwana Joshua
$12/hr
Customer Support Specialist | Zendesk | Email and Live Chat Support | Available Full Time Remote.
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Ikot Ekpene, Akwa Ibom, Nigeria
- Experience:
- 1 year
Customer
Service
Represesentive
Unwana Morgan
If you're looking for someone who teats your customers with respect,solves
problems with heart and makes your brand shine; I'm the one you want on
your team .Choose well.
About Me
Hello! I’m Unwana Morgan, a dedicated and
passionate Customer Service Representative
with over 2years of experience delivering
exceptional services.My passion for helping
people drives me to go above and beyond in
resolving issues, ensuring satisfaction, and
creating positive brand experiences.
I take pride in being solution-focused,
empathetic, and always willing to learn and
adapt to meet both customer and company
needs.
I believe great customer service isn’t just
about solving problems — it’s about leaving
customers feeling heard, valued, and
respected.
Skills and Services
1
Team mangement
7
Call center management
2
Product Onboarding
8
Order Processing
3
TroubleShooting
9
Onlne Chat Support
4
Phone Support
5
6
10
Customer Care
11
Email Support
12
Complaint management
Customer Relationship
Management
Customer feedback
documentation
Creating a customer’s ticket on Hubspot
Responding to a Customer’s Complaint via Email on Hubspot
Creating an Online Chat support Welcome Message On Hubspot
Extracting Customer’s Lead list from Apollo
CRM tools i use
Trello
Hubspot
Microsoft
Google
Workspace
Intercom
Freshdesk
Get In Touch
Linkedin:Unwana Joshua
Mail:-Contact: -
