Unwana John King

As a seasoned Freelance Project Manager and Tech Support Specialist, I bring a proven track record of delivering seamless project execution and exceptional technical solutions. With experience spanning diverse industries, I specialize in managing complex projects from initiation to completion while ensuring that every milestone is met with precision and efficiency. My commitment to excellence has consistently translated into successful outcomes, improved team performance, and enhanced client satisfaction.

I excel in coordinating cross-functional teams, streamlining workflows, and aligning project deliverables with client objectives. My hands-on experience in project planning, resource allocation, and risk management allows me to navigate challenges effectively while maintaining strict adherence to deadlines and budgets. I have successfully managed the rollout of 20 mobile applications for microfinance banks, delivered 45 API integration projects, and implemented solutions that drive measurable results for clients.

On the technical side, I offer comprehensive support to clients by diagnosing and resolving technical issues, providing user training, and implementing system improvements. My expertise includes troubleshooting software and hardware problems, managing API integrations, and optimizing mobile application deployments. I’ve developed end-to-end guides for processes like Play Store uploads, ensuring smoother workflows for teams. Familiar with major support tools like , Jira, Zoho, and Slack, I ensure streamlined communication and efficient issue resolution. My ability to create clear, user-friendly documentation has enhanced onboarding experiences and empowered clients to navigate technical systems confidently.

Collaboration is at the heart of my approach. I pride myself on maintaining open lines of communication with clients, stakeholders, and team members, fostering an environment of trust and transparency. This ensures that everyone remains aligned with the project’s vision and objectives. Additionally, my ability to mentor and guide team members has consistently led to improved productivity and morale.

Notable achievements include leading the implementation of over 140 projects in just six months, creating process improvements that boosted operational efficiency by 50%, and enhancing customer engagement policies to increase satisfaction indices by 30% within six months. My customer support expertise spans technical and non-technical touchpoints, ensuring a seamless experience across channels.

If you’re looking for a reliable partner who can manage your projects with precision and provide top-notch tech support, I’m here to help. Together, we can achieve your goals and drive success through collaboration, innovation, and unwavering commitment to excellence.