Unwana Ime Etok

Unwana Etok -, --| linkedin.com/in/unwana-etok Professional Summary A detail-oriented and persuasive Appointment Setter with a strong ability to communicate effectively with clients. Proven experience in managing high volumes of calls, scheduling appointments, and maintaining accurate logs. Exceptional verbal, written, and interpersonal skills combined with outstanding phone etiquette. Results-driven, with a focus on delivering excellent customer service and contributing to the success of the sales team. Skills           Resilience and Persistence Exceptional Verbal and Written Communication Active Listening and Problem-Solving Abilities Excellent Phone Etiquette Organization/Time Management Strong Attention to Detail Ability to Work with CRM and Scheduling Software Persuasion, Negotiation and Results-Oriented Product Knowledge Professional and Courteous Disposition Professional Experience Appointment Setter Arion One Enterprises – Wyoming, USA January – February 2024    Made outgoing calls and received incoming calls to schedule appointments with prospective clients. Maintained a detailed log of all calls made, including follow-up attempts and nonanswered calls. Identified potential clients and engaged with them effectively to schedule appointments for sales representatives. Appointment Setter VNTR Homes – Denver, USA August 2023 – February 2024     Contacted prospective clients who were initially unavailable, aiming to secure an appointment. Collaborated with the sales team to ensure smooth handoffs of appointments and lead information. Attended ongoing training sessions to refine skills and stay updated on best practices. Scheduled appointments for property viewings and assessments. Appointment Setter Bonkind – New York, USA October 2023 – February 2024      Researched and identified potential customers through social media (LinkedIn and Instagram). Reached out to potential B2B customers through email, LinkedIn, and Instagram to generate and qualify leads. Set appointments for the sales team with qualified leads. Collaborated with the Sales team to ensure effective handoff of leads and appointments. Ensured accurate and timely reporting of Lead generation activities and results. Education BSc Physics University of Calabar– Calabar, Nigeria December 2015 Certifications    Customer Service: Serving Customers through Chat and Text - LinkedIn Learning - 2022. Virtual Assistant - ALX Africa - 2022. IT Skills and Sales - Digital Witch Academy - 2022