Uniss

With over eight years of progressive experience, I am a seasoned professional adept at managing diverse responsibilities across administrative, operational, and strategic roles. Beginning as a Virtual Assistant, I honed expertise in executive-level support, admin coordination, data research, payroll creation, invoice generation, timesheet collection, and complex data management. Skilled in Microsoft and Google tools, I excel at streamlining processes, optimizing workflows, and ensuring seamless operations for high-level executives.

EXECUTIVE SUPPORT

In my executive support roles, I have served as a direct point of contact for C-level leaders, managing calendars, scheduling high-priority meetings, preparing reports, and handling confidential information with discretion. I proactively anticipated executive needs, ensured deadlines were met, and maintained seamless communication between stakeholders, enabling leadership to focus on strategic decision-making without operational distractions.

BLOG CONTENT CREATION AND UPDATE

For the past two years, I have specialized as an SEO Off-Page Specialist, mastering blog creation and posting, link building, SEO reporting, keyword research, citation indexing, and crafting impactful meta descriptions and titles. I am proficient in tools such as ChatGPT, Rank Tracker, Screaming Frog, and platforms like WordPress and stock photo resources.

PROPERTY MANAGEMENT

I also bring experience in property management where I managed support tickets, coordinated guest bookings, maintained property listings on platforms like Airbnb and Booking.com, reviewed guest-submitted documents, communicated with landlords, monitored property websites for functionality, and ensured a seamless experience for both guests and property owners. This allowed me to develop strong client service, coordination, and problem-solving skills within the real estate and hospitality sector.

CUSTOMER SUPPORT

Alongside executive support, I have extensive customer service experience, having worked as a Customer Care Representative at Convergys. I handled high volumes of inbound and outbound calls, chat, and email communications, resolving billing, service, account, and technical issues while maintaining professionalism and empathy. I excelled in de-escalating dissatisfied customers, processing service changes, and ensuring accurate CRM records, turning potential challenges into opportunities for positive customer experiences.

My multifaceted skills, adaptability, and results-driven approach enable me to deliver exceptional value in any professional environment. I am committed to leveraging technology and strategic insight to enhance efficiency and drive meaningful business outcomes.

Let's connect and explore how I can contribute to your team's success.