Unigwe Chioma Angela

CHIOMA ANGELA UNIGWE Edo, Nigeria PROFESSIONAL SUMMARY An Experienced Virtual Assistant, with extensive experience in offering top-tier customer support across a range of industries. My expertise consistently leads to satisfied customers and successful outcomes for my clients. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. SKILLS          Efficient operations management Excellent communication Time management Office administration Exceptional customer support Relationship development Recordkeeping Problem solving Conducting research        Proficient in Google suit and Microsoft 365 Interpersonal skill Marketing Lead generation Hubspot Effective verbal and written communication Team collaboration WORK HISTORY 03/2021 to Current Virtual Assistant OziFx Academy, Abuja  Scheduling and coordinating meetings, appointments and travel arrangements for supervisors and managers.  Training and onboarding assistants to ensure attention to detail, adherence, and adaptation to the systems and processes used.  Keeping records of necessary data for future reference with google sheet and other related tools.  Managing the flow of inbox traffic.  Structuring inbox messages and ensuring prompt follow-ups to foster efficient communication and productivity. 03/2018 to 12/2021 Secretary (Part time) Topherson Enterprise, Lagos  Managed expense reports for department team members.  Managed customer’s account and provided support.  Provided product benefits and advantages and discussed pricing with interested parties.  Prepaid invoice for client.  Generated and converted leads into prospects, and serviced over 50 new customer accounts. 01/2015 to 01/2018 Assistant Project Officer Everlik Telesat Network Limited, Lagos  Collaborated with project managers to review project progress and plan new business development initiatives.  Monitored project schedules and deadlines for each project task while reporting potential delays to the project manager.  Partnered with project team members to identify and quickly address problems.  Maintained open communication by presenting regular updates on project status to customers.  Contributed to technical strategy and procedure by researching on project implementation and Project proposal development and building. VOLUNTEERING EXPERIENCE National Drug Law Enforcement Agency: 08/2014 - 01/2015  Sensitization rallies in parks and school to create awareness on the meaning and effect of drug abuse. Independent National Electoral Commission (Voter's Registration and Election): 01/2015- 04/2015.  Took charge of the polling station and ensured that all electors are treated impartially, with respect and in a helpful, polite and professional manner  Maintained the secrecy of the ballot and supervised the Poll Clerk(s) at the polling station. EDUCATION 2013 Bachelor of Science Nnamdi Azikiwe University - Anambra State TRAININGS AND CERTIFICATIONS         On - Demand IT Skills Training (Digital Witch Support Community) HubSpot Sales Software (Hubspot) Inbound Sales (Hubspot) Email Marketing (Hubspot) Customer Service Foundation (LinkedIn Learning) Customer Success Management Fundamentals (LinkedIn Learning) Phone-based customer service (LinkedIn Learning) Customer Service: Problem Solving and Trouble Shooting (LinkedIn Learning)  Talking to Customers (LinkedIn Learning)  Health Safety and Environment Competence Development Training (levels 1&2)  Health Safety and Environment Competence Development Training (level 3)