Una Gates
Whangārei, New Zealand- |-LinkedIn: linkedin.com/in/unagates
Professional Summary
I am an experienced Project and Office Administration professional with a strong track record in keeping projects and operations running smoothly across infrastructure, construction, telecommunications, and aged care. I enjoy organising workflows, supporting teams, and finding practical solutions to challenges. I’m skilled in financial administration, payroll, procurement, compliance, and process improvement, and take pride in making sure projects and daily operations are delivered on time and accurately. Friendly, organised, and reliable, I work well with colleagues at all levels and thrive on helping teams and organisations succeed.
Core Skills
Project & Operations: Planning, organising, and coordinating projects and day-to-day operations. Skilled at keeping things running smoothly, prioritising tasks, and improving workflows.
Finance & Systems: Experienced with Xero, SAP, Ecase, BambooHR, Humanforce, MS Office, and MS Project. Confident managing payroll, accounts, reporting, and system processes.
Problem Solving & Analysis: Practical and solution-focused, with experience collecting and analysing data, troubleshooting issues, and making clear decisions.
Teamwork & Communication: Enjoy working with teams, supporting colleagues and leaders, and keeping stakeholders informed. Strong at clear, friendly, and professional communication.
Personal Qualities: Organised, reliable, adaptable, approachable, and motivated. Comfortable juggling multiple tasks and taking initiative where needed.
Professional Experience
Office Manager
Radius Care – Potter Home, Whangārei | Nov 2022 – Feb 2026
• Streamlined resident bed allocation through automation, improving accuracy and workflow.
• Developed welcome email templates and admission/discharge checklists to enhance efficiency.
• Implemented SOPs for Office Manager functions, simplifying daily operations.
• Managed resident trust accounts and petty cash with audit accuracy.
• Coordinated payroll timesheets and supported executive leadership.
• Maintained confidential medical and compliance records.
• Oversaw supplier orders, PPE procurement, and inventory management.
• Assisted management with reporting and operational coordination.
Office Manager
Phoenix Windows & Doors, Whangārei | Sept 2021 – Oct 2022
• Created SOPs and project checklists, improving workflow consistency.
• Coordinated full project administration from start to completion.
• Managed timesheets, fleet servicing schedules, and Health & Safety records.
• Supported suppliers, builders, installers, and sales teams.
• Oversaw procurement and inventory management.
Project Coordinator
Northland Transport, Kerikeri | Feb 2021 – Sept 2021
• Independently managed Xero for accounting and administrative tasks.
• Processed month-end payments and supplier claims.
• Prepared invoices and supported project financial tracking.
• Coordinated timesheets and expense documentation.
Senior Office Administrator
Ventia, Kaikohe | Feb 2020 – Jan 2021
• Processed high-volume supplier payments using SAP.
• Generated invoices and resolved discrepancies.
• Provided financial and administrative support to senior management.
Project Coordinator
Aurecon, Auckland | Oct 2018 – June 2019
• Supported tender preparation and bid tracking.
• Managed month-end contractor payment claims.
• Implemented Excel macro solutions to streamline payment workflows.
• Coordinated stakeholder meetings and travel logistics.
Store Administrator
Dominion Constructors, Auckland | Aug 2017 – Sept 2018
• Generated purchase orders and processed invoices.
• Initiated the transition from manual purchasing to an electronic three-way PO system.
• Managed subcontractor timesheets and inventory reconciliations.
• Coordinated fleet servicing and consumables tracking.
Project Leader
Vodacom, South Africa | Mar 2007 – Dec 2015
• Led planning and implementation of fibre optic and telecommunications infrastructure projects.
• Developed user guides and training manuals to improve team technical knowledge.
• Managed supplier interactions and project lifecycle for regional roll-outs.
• Maintained project and operational databases, ensuring accurate records.
• Monitored project risks, escalated issues, and coordinated mitigation strategies.
• Delivered timely reporting and maintained client satisfaction.
Education & Training
• Certificate in Project Management (Distinction) – University of Pretoria
• Certificate in Business & Systems Analysis – University of Pretoria
• Certificate in Logistics (Distinction) – University of Pretoria
• Diploma in Bookkeeping (Distinction) – Damelin
Training / Systems: Xero, SAP, Ecase, BambooHR, Humanforce
Referees
Available on request
