Umunnakwe Dorisann

UMUNNAKWE DORISANN CHINAEMEREM Goodnews Estate, Sangotedo, Lekki-Epe, Lagos State. - Email:-LinkedIn:www.linkedin.com/in/dorisannumunnakwe SUMMARY ● ● Dedicated IT professional with two years of experience in graphic design and a strong background in project management and data analysis, skilled in enhancing client experiences and managing databases. Seeking to leverage my diverse skill set as a Virtual Assistant to support and ensure seamless program operations in a fast-paced environment. EDUCATION MICHAEL OKPARA UNIVERSITY OF AGRICULTURE, UMUDIKE. B.Sc Computer Science. 2015 – 2020 WORK EXPERIENCE Faculty Instructor 2022 - Present PRIME INNOVATION INSTITUTE OF TECHNOLOGY (PIIT) – Lagos. Instructed and mentored over 50 students in Graphics, Microsoft Office, Project Management, and Data Analysis, ● developing and implementing industry-aligned curricula and conducting 10+ hands-on workshops to enhance practical skills. Collaborated with 5 colleagues to improve teaching methods and provided project guidance for over 15 student projects, ● deepening understanding of IT concepts. Web Manager and Secretary 2021 - 2022 THE NIGERIAN HORN NEWSPAPER – Owerri Created optimized content, monitored and improved user-focused design which increased website traffic by 30% and social ● media engagement by 40% over six months. Managed over 150 correspondences, presentations, and organized several travel arrangements with an 85% on-time rate ● and 90% accuracy. Customer Service Sales Representative 2020 - 2021 Miniso Nigeria – Owerri ● Engaged walk-in customers, identifying their needs, effectively resolving complaints, and recommending relevant products boosting sales by 25%. ● Maintained 90% accurate records of interactions, and supported inventory management by monitoring stock for timely replenishment, enhancing customer satisfaction. CERTIFICATIONS ● ● Certificate of Excellence - Career Link & Skill Acquisition Company. Member - Computer Professionals of Nigeria (CPN). SKILLS ● ● ● ● Organizational Ability Empathy & Patience Technical Proficiency Conflict Resolution INTERESTS ● Data Insights ● Creative Design ● ● ● ● Active Listening Time Management Proactive Problem-Solver Multitasking ● Tech Journals LANGUAGES ● English - Fluent ● ● ● ● ● Team Collaboration Google Workspace Prioritization Positive Attitude ● Machine Learning and AI