Umoh Etido David

An experienced QA specialist and trainer in the call center industry with a strong focus on customer service, support, and telesales. I worked as a data entry and intake specialist at Citizens Disability, Waltham, MA, where responsibilities included collecting client data, assessing eligibility for Social Security benefits, ensuring accurate documentation, and providing emotional support. I also trained and managed customer service teams for various companies in Nigeria, with proficiency in Google Sheets, Data Studio, and a dedication to data-driven decision-making.