Umoetuk, Unyime Rufus

UMOETUK UNYIME RUFUS Lagos, Nigeria WORK EXPERIENCE GenZ HR Lagos, Nigeria (Remote) May 2025 - Present Community Manager Built and managed an active online creator and talent community of 2,000+ members, driving engagement through weekly discussions, live sessions, and resource-sharing. Moderated user-generated content across community platforms, ensuring strict compliance with community guidelines and platform policies. Coordinated creator onboarding and orientation processes, ensuring each new member understood expectations, workflow, communication channels, and submission standards. Led training sessions, Q&A rooms, and insights breakdowns, improving creator participation and content delivery consistency by 40%. Collected community feedback, identified performance gaps, and collaborated with internal leads to improve processes, guidelines, and resource materials. Applied consistent moderation actions (approve, remove, flag, escalate) based on documented rules and escalation frameworks. Monitored creator activity, escalated issues early, and maintained a high satisfaction rate by ensuring members felt supported and informed. Ingenious IT Pro B2B Lead Generation Specialist United States (Remote, Nigeria) Mar 2025 - Aug 2025 Identified and qualified over 250 high-potential B2B leads for web design services, increasing the pipeline conversion rate by 35% through targeted outreach strategies. Streamlined CRM activity tracking processes, resulting in a 20% reduction in lead follow-up time and improved data accuracy for prospect engagement. Managed comprehensive activity tracking in CRM systems, ensuring a 25% improvement in data accuracy and enabling more personalized outreach campaigns that boosted engagement rates by 15%. Executed over 200 cold calls daily, converting 30% of prospects into sales opportunities and closing deals valued at $10K, thereby contributing to a consistent monthly revenue growth of 20%. Team Lead Mar 2025 - Aug 2025 Led a team of 30 members in pitching web design and digital solutions, ensuring all projects were completed on time and to client specifications. Coordinated task assignments and performance reviews, fostering accountability and improving overall team productivity by 20%. Acted as primary liaison between management and team members, effectively communicating goals, project updates, and feedback. Trained and mentored new hires, helping them onboard faster and reach full productivity within their first month. Unateus Logistics Lagos, Nigeria (Remote) Call Center Sales Representative (Independent Contractor) Sep 2024 - Mar 2025 Managed over 100 inbound/outbound calls daily, promoting logistics services and consistently surpassing daily sales targets (120%). Built strong customer relationships that led to improved retention and repeat sales. Processed over 50 orders/day and coordinated logistics operations to ensure 98% on-time delivery. Maintained accurate CRM records to support lead tracking, order fulfillment, and follow-up communication. Dana Airlines Customer Care Representative Lagos, Nigeria Jul 2023 - May 2024 Handled over 50 daily customer inquiries across phone, email, and chat with a 95% satisfaction rate. Assisted with ticketing, reservations, and flight information, reducing booking errors by 30%. Implemented CRM-based ticketing systems to streamline support workflows and reduce response times by 20%. Supported administrative coordination, cross-departmental scheduling, and complaint resolution, reducing escalations by 15%. EDUCATION University of Uyo, Nigeria BSc in Botany and Ecological Studies Nigeria Graduation Date: Dec 2021 SKILLS & INTERESTS Skills: Customer Support, Sales, Virtual Assistance, CRM (HubSpot, Slack, Zendesk), Lead Generation, Email Marketing, Administrative Support, Workflow Automation, Time Management, Problem-Solving, Client Satisfaction, Google Workspace Interests: Digital Literacy, Educational Technology, Cross-Cultural Communication