Umi Mamdudah Tilawat

With over 11 years of experience in Customer Support and Administration, I possess skills in email management, scheduling, data management, and customer support that can help enhance your business's efficiency.

In my previous role as a Customer Relationship Management Analyst, I handled over 120 emails daily, managed customer data, and utilized CRM platforms such as Zendesk and Freshdesk to improve customer satisfaction. Additionally, my experience as an AI Training & Quality Evaluator has equipped me with analytical skills and the ability to leverage AI tools like ChatGPT for automation and productivity enhancement. I am also accustomed to working in fast-paced environments, demonstrating multitasking abilities, attention to detail, and effective communication to ensure smooth administrative and operational tasks. With my independence and teamwork skills, I am ready to assist your business in achieving higher productivity given my expertise in administration, professional communication, and technology utilization for work efficiency.

I am confident that I can be a valuable asset to your team. I am also flexible with remote work, which allows me to deliver optimal results while maintaining a good work-life balance through effective time management and dedication to my tasks.

I am eager to discuss further how I can contribute as a General Virtual Assistant. I have attached my CV for your reference. If there is an opportunity for an interview.