Umer Rasheed
Islamabad, Pakistan, (46000)
Email:-| Mobile: (- | LinkedIn: www.linkedin.com/in/umerr09/
Work Experience
WPMU DEV – Accounts and Billing Representative
JUNE 2021 – OCTOBER 2022
Islamabad, Pakistan | Remote Position (Alabama, US)
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Leveraged communication and problem-solving skills to collaboratively resolve customer issues and inquiries via email and
chat, boosting sales, satisfaction, and retention for a WordPress SAAS company.
Mastered diverse customer inquiries through teamwork with the technical support team, achieving a 15% decrease in average
case resolution time. Additionally, collaborated with the QA team to deliver bug-free beta product launches.
Demonstrated strong communication and collaboration skills by proactively escalating critical cases to senior management and
proposing practical solutions to mitigate impact.
Achieved a high KPI score of over 96%, by resolving thousands of client queries over 18 months.
Trained new team members on critical processes, while developing and revising documentation to enhance training efficiency.
Roots IVY University – Administrative Intern
Islamabad, Pakistan
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2020 NOVEMBER – MARCH 2021
Conducted background checks of new admissions and verified the accuracy and completeness of the documentation provided.
Managed a database of students and teachers for the administration team, covering assessments, lecture schedules, exams,
and fees.
Answered queries from multiple sources, such as social media, university websites, phone calls, and face-to-face meetings,
related to domestic and international educational programs and admissions.
CMPAK (Zong) – Finance Intern
OCTOBER 2018 – JULY 2019
Islamabad, Pakistan | Country Headquarters
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Supported the Project Accounting team in processing over thousands of invoices by resolving numerical data inconsistencies
and applying standardized protocols and procedures to reduce risk.
Managed and supervised the process of creating reconciliation databases of invoices, which can be uploaded to the ERP. Also
designed spreadsheets to simplify and error-proof the process of tax calculation on figures.
Processed goods receipt notes on Oracle EBS, attended bid openings and issued cheques to site owners.
Education
National University of Computer and Emerging Sciences• June 2025 (expected) | 2-Years |
Islamabad, PAK
Master of Science in Business Analytics
Core Skills: Machine Learning, Data Analysis, Decision Science, Predictive Modelling, & Econometrics
University of Lahore, Pakistan• August 2016 - September 2020
Bachelor of Science in Accounting and Finance | 4-years | Accounting, Financial Management, Financial Reporting
Virtual University of Pakistan, Pakistan• August 2016 - September 2020
Bachelor of Science in Commerce | 4-years | Economics, Statistics, Marketing, Operations Management
Skills and Certifications
Skills: Microsoft Office Suite/Google Workspace, CRM, JIRA, WordPress, ERP, Python, SQL, SPSS, Power BI
Soft Skills: Problem-Solving, Communication, Empathy, Teamwork, Organization, Time Management
Certifications and courses: CS50, Google Data Analytics certification, MicroMasters by MITx (ongoing)
