Umeozulu Marycynthia Ifesinachi

Does your brand have a good customer relationship with customers?

With a professional VirtualAssistant / customer support on your support team,the rate of customers satisfaction in your company is likely to increase.

These Role is where I can leverage my exceptional communication skills, technical expertise, and passion for delivering top-notch support to drive customer satisfaction and loyalty.

As a seasoned customer service professional, I've honed my skills in:

• Responding to customer inquiries via phone, email, and chat
• Resolving issues efficiently and effectively
• Utilizing CRM tools such as hubspot, zendesk fresh desk,inter.com.
• Providing personalized support to clients and internal teams
• Collaborating with cross-functional teams to resolve complex issues
• Continuously improving processes and procedures to enhance customer experience

As a virtual assistant, I'm proficient in:

• Managing calendars and scheduling appointments
• Handling email management and correspondence
• Data entry and record-keeping
• Generating new leads using zillow, Apollo,Lemlist 
• scheduling appointments using calendly and Google suite.

I'm a tech-savvy individual with excellent problem-solving skills, a strong work ethic, and a passion for delivering exceptional customer experiences. I'm confident in my ability to provide seamless support. 

In my current role at Ekenzo Auto Ltd , I've consistently exceeded customer satisfaction targets, improved process efficiency, and demonstrated my ability to work independently and collaboratively. I'm excited to bring my skills and expertise to Hubstaff and contribute to the company's success.

Thank you for considering my application. I look forward to discussing how my skills align with your needs.

Sincerely,

Umeozulu marycynthia ifesinachi