Umege Chijioke Sunny

Chijioke Sunny Aba, Abia State-,-Virtual Assistance/Customer Service and Business Management/Administration/Sale and Marketing. PROFESSIONAL SUMMARY Very good and detailed Virtual assistance and customer service professional with up to five (5) years working experience in diverse fields. Highly analytical in bringing innovations and solution to problems. A goal getter who is passionate about timely delivery and always bringing a topnotch client’s support thereby developing relationships with them to ensure customers or client’s satisfaction. Skilled in offering thorough administrative, face paced typing, with fluency in English and highly communicative/team lead approach. RELEVANT SKILLS: GROSS SPECIALIST ( Remote) Creating and packaging of accounts on Instagram. Sending out dms to to prospects Following up on dms sent to reach to ensure closed deal. Onboarding of clients. VIRTUAL ASSISTANCE/ADMINISTRATIVE DUTIES. Good knowledge of Customer Relationship Management using communicative tools ie Zoom, Loom ,Trello, Slack ,Click up, Monday.com, Zoho, Apollo.io, Hubspot,Zendesk, Fresh desk, Calendly, Asana, Google suit. Communicative innovative approaches which enhances efficiency of processes and products. Ensuring the smooth operations and handling of office equipment’s and supplies Good knowledge of writing of report writing, research and recommendation of efficient and industry based ideas and performance of other administrative duties. CUSTOMER SERVICE. Good and efficient in attending to customers request without any waste of time to ensure customer’s satisfaction. Providing of outstanding customer service and orders/tickets. Effectively managed contracts assigned and also meet up with customer’s expectation. Ensuring that customer’s satisfaction is attained. WORK EXPERIENCES: GROSS SPECIALIST (Remote) @ Social Bloom USA Creating and packaging of accounts on Instagram. Sending out dms to to prospects Following up on dms sent to reach to ensure closed deal. Onboarding of clients. Internship Virtual Assistant @DIGITAL WITCH IT SUPPORT (CURRENT) 2023. Oversees all travel arrangements through Apollo.io Schedules all appointments by using calendula. Takes care of all cold calling and warm calling. Manages all filing and documentation Using click up to assemble other crms to ensure effective work flow. Admin Manager/ HR @ RUFTECH ALUMINIUM INDUSTRIES- In charge of documentations and filing done in an organization. Assigning duties to other employees. Incharge of all recruitments done in an organization. Oversees all communications done with the outsiders in organization. Setting and ensuring all scheduled appointments are met up with. Handling of training and all other staff matters PRINCIPAL @ WISDOM INTERNATIONAL SCHOOL RAFINSEYIN.NIGER STATE...2018 -2021 In charge of all admissions of new intakes done in the school Supervising the teaching working under me Vetting of lesson notes and plans before usage. Creation of rules and regulations in the school. Monitoring the entire teachers and students to ensure clarity and thorough discipline. MARKETING MANAGER (NYSC) @AEDC (FORMER PHCN) Opening accounts for new customers Ensuring the energy is supplied once they have paid for it Clearing of all customers electrical faults Disconnection of debtors light and its reconnection once the bill is cleared Ensuring clients gets the best services CUSTOMER SERVICE MANAGER @ UNITED BANK OF AFRICA- Creation /opening of customers of accounts. Scanning of customers mandates into the system Helping customers check up their accounts status Filing of customers documentation. SKILLS SKILLED IN TECH SAVY MS WORD,MS.EXCEL,POWER POINT, CRM TOOLS SUCH AS ZOOM,LOOM,DROPBOX,HUBSPOT,ZAPIER,TRELLO,MONDAY.COM,ZENDESK,FRESHDESK,GOOGLE MEET ,CALENDLY,BOOKAFY,APOLLO.IO,ZOHO,ZILLOW ETC TEAM LEAD APPROACH REFEREES Ven Francis umegwuagu St barnabas Anglican communion Byazin , Abuja-. Mrs Chinwe Ahanonu N S C D C Enugu State