Umayr Khan

Hello! My name is Umayr Khan A creative individual who believes in investing in experiences-| - | https://www.linkedin.com/in/umayr-khan https://www.behance.net/umayrkhan | Islamabad Experience User Experience Researcher IDEATE Innovation Aug 2017 – Present Islamabad • Conduct in-depth research on products and services related to the latest technologies relevant to the project. • Working on projects involving inclusive user research through in-person interviews & questionnaires, and identifying pain points • Guiding and assisting UX research team in documenting interviews, user feedback and test results. • Gather and organize information, formulate test hypothesis, communicate and implement recommendations. • Brainstorm and collaborate with the team for new ideas and strategies for product/service design. • Prepare detailed reports for project milestones, findings, and final design specifications. • Present results and findings to the senior management of clients in collaboration with the team. • Building a following for brand on social media with creative work. -Writing a wide variety of topics for multiple platforms (website, blogs, articles, social updates, banners, case studies, guides, white papers, etc. Communication & Coordination Officer Pakistan Coalition for Education June 2014 - August 2016 Islamabad • Providing assistance in planning, management, and execution of events ranging from consultations, policy dialogues, roundtable meetings, and professional conferences.) - this includes the pre-event phase (finalizing participants, managing correspondence and following up), the event phase (event management, coordination) and the post-event phase (reporting) • Writing, Editorial and Proofreading tasks – pertaining to various documents such as policy briefs, briefing papers, reports, and other publications. • Responsible for designing, writing and editing the monthly Newsletter. • Designing and brainstorming ideas for banners, posters, pamphlets, and other publications. • Managing all social media platforms and website of Pakistan Coalition for Education which involved developing and designing online content, posting live updates, and developing social media campaigns to increase awareness about the organization on social media. Projects I Have Worked On Redesigning the Cash Withdrawal Process for Benazir Income Support Program Service Design, Ethnographic Research, UX Design, Prototyping & User Testing Aug 2017 – Mar 2018 G2P Payments, Financial Services During my employment period at IDEATE Innovation, we conducted a Human Centered Design study on Bio-Metric verification system based cash withdrawal process for beneficiaries of the Benazir Income Support Program. The goal of the study was to propose a robust, inclusive, and user-friendly solution to alleviate financial inadequacies in the system and provide a better seamless process of cash withdrawal to beneficiaries of BISP. Millennials and the Pakistani Banking Industry - An Exploratory Study Ethnographic Research, Usability Analysis, Heuristic Evaluation, Information Design, GAP Analysis Dec 2017 – May 2018 Digital Financial Services, Banking, Fintech During my employment period at IDEATE innovation, I assisted the UX Research Team with conducting an exploratory study to understand Millenials' habits and uncovering insights on the relationship between Pakistani millennials and the banking industry. Things I Am Good At • • • • • • • • User Research (Developing Field Research Tools, Journey Mapping, Persona Development etc) Human Centered Design / Design Thinking UX Principles Strategy & Planning Report & Content Writing Event Management Public Relation & Marketing Communications Digital Marketing Courses Design Kit: The Course for Human-Centered Design, by IDEO.org Human-Centered Design: From Synthesis to Creative Ideas - openHPI Languages English Urdu Full Professional Native or Bilingual Pashto Native or Bilingual Hobbies Hiking Photography Traveling Culinary Arts Painting Social Work