Hello!
My name is Umayr Khan
A creative individual who believes in investing in experiences-|
- | https://www.linkedin.com/in/umayr-khan
https://www.behance.net/umayrkhan | Islamabad
Experience
User Experience Researcher
IDEATE Innovation
Aug 2017 – Present
Islamabad
• Conduct in-depth research on products and services related to the latest technologies relevant to the project.
• Working on projects involving inclusive user research through in-person interviews & questionnaires, and identifying pain points
• Guiding and assisting UX research team in documenting interviews, user feedback and test results.
• Gather and organize information, formulate test hypothesis, communicate and implement recommendations.
• Brainstorm and collaborate with the team for new ideas and strategies for product/service design.
• Prepare detailed reports for project milestones, findings, and final design specifications.
• Present results and findings to the senior management of clients in collaboration with the team.
• Building a following for brand on social media with creative work. -Writing a wide variety of topics for multiple platforms
(website, blogs, articles, social updates, banners, case studies, guides, white papers, etc.
Communication & Coordination Officer
Pakistan Coalition for Education
June 2014 - August 2016
Islamabad
• Providing assistance in planning, management, and execution of events ranging from consultations, policy dialogues, roundtable meetings, and professional conferences.) - this includes the pre-event phase (finalizing participants, managing
correspondence and following up), the event phase (event management, coordination) and the post-event phase (reporting)
• Writing, Editorial and Proofreading tasks – pertaining to various documents such as policy briefs, briefing papers, reports, and
other publications.
• Responsible for designing, writing and editing the monthly Newsletter.
• Designing and brainstorming ideas for banners, posters, pamphlets, and other publications.
• Managing all social media platforms and website of Pakistan Coalition for Education which involved developing and designing
online content, posting live updates, and developing social media campaigns to increase awareness about the organization on
social media.
Projects I Have Worked On
Redesigning the Cash Withdrawal Process for Benazir Income Support Program
Service Design, Ethnographic Research, UX Design, Prototyping & User Testing
Aug 2017 – Mar 2018
G2P Payments, Financial Services
During my employment period at IDEATE Innovation, we conducted a Human Centered Design study on Bio-Metric verification
system based cash withdrawal process for beneficiaries of the Benazir Income Support Program. The goal of the study was to
propose a robust, inclusive, and user-friendly solution to alleviate financial inadequacies in the system and provide a better
seamless process of cash withdrawal to beneficiaries of BISP.
Millennials and the Pakistani Banking Industry - An Exploratory Study
Ethnographic Research, Usability Analysis, Heuristic Evaluation, Information Design, GAP Analysis
Dec 2017 – May 2018
Digital Financial Services, Banking, Fintech
During my employment period at IDEATE innovation, I assisted the UX Research Team with conducting an exploratory study to
understand Millenials' habits and uncovering insights on the relationship between Pakistani millennials and the banking industry.
Things I Am Good At
•
•
•
•
•
•
•
•
User Research (Developing Field Research Tools, Journey Mapping, Persona Development etc)
Human Centered Design / Design Thinking
UX Principles
Strategy & Planning
Report & Content Writing
Event Management
Public Relation & Marketing Communications
Digital Marketing
Courses
Design Kit: The Course for Human-Centered Design, by IDEO.org
Human-Centered Design: From Synthesis to Creative Ideas - openHPI
Languages
English
Urdu
Full Professional
Native or Bilingual
Pashto
Native or Bilingual
Hobbies
Hiking
Photography
Traveling
Culinary Arts
Painting
Social Work