Umair Jamal

Umair Jamal Reporting Analyst Team player, eager to meet challenges, manage multiple priorities, humble, dedicated & exposure to deal with a big portfolio of assets & liabilities. EDUCATION- Bachelor of Laws University of the Punjab - 09/2018 – 10/2021 Lahore Bachelor of Arts Sargodha, Pakistan University of the Punjab 03/2016 – 04/2018 linkedin.com/in/umair-jamal WORK EXPERIENCE SKILLS Team Lead - Work Force Management Workforce Management Interpersonal Communication Influential Negotiation Supervision & Leadership ASK Development (PVT) Ltd C/O PTCL 03/2021 – 06/2021 Tasks     Data Gathering & Analysis Microsoft Office LANGUAGES English 04/2019 – 02/2021 Tasks  Urdu  Native or Bilingual Proficiency Travelling TV Series Dashboards & Reports management (daily, weekly, monthly & yearly) Contact center traffic management Defining sales target & KPI’s (for agents as well as supervisors) Forecasting, Productivity analysis & Revenue analysis (Monthly, Quarterly & Yearly) ASK Development (PVT) Ltd C/O PTCL  Gym Lahore Reporting Analyst - Work Force Management Full Professional Proficiency INTERESTS Lahore   Lahore To provide monthly QMPI, Service Dashboard & Customer Experience Dashboard to Management Responsible to manage Sales, Complaints reports, SL dashboards & occupancy monitoring reports Management of monthly KPIs report and its escalation up to first week of every month Ensuring the new reports requirements and their formats To collect & verify data from all Contact Centers Traffic Controller - Work Force Management ASK Development (PVT) Ltd C/O PTCL 01/2019 – 03/2019 Tasks    Call Center Call Analysis (Hourly / Daily / Weekly) Responsible to manage Contact Center Call traffic Run time support for calls distribution to reduce call wait time Lahore WORK EXPERIENCE Customer Services Specialist ASK Development (PVT) Ltd C/O PTCL 07/2018 – 12/2018 Tasks     Lahore Project Inbound – PTCL Helpline – 1236 & 1218, I have worked under both domains, where I performed inbound calls Providing Information to the customers regarding product and services Satisfying the customers and registering the complaints Resolve customer’s issues in an efficient and quick manner Customer Services Representative Prime BPO & Telecommunication 01/2018 – 06/2018 Tasks    Outbound dialing sales campaigns Generating sales lead Customer order verification and follow up HONORS & AWARDS  Best Reporting Analyst of the Year (2020)  Best WFM Analyst of the Year (2019) Rawalpindi