Umair Elahi

I am Umair Elahi, an experienced professional specializing in insurance, operations management, and customer service, currently based in Lahore, Pakistan. With over a decade of diverse work experience across various sectors, I bring a unique blend of skills and expertise to any organization I join.

Customer Service and Administration:

• Welcome Insurance (CA, USA) - CSR/Admin Assistance (04/2019 – Present): I have significantly contributed to client retention and customer satisfaction, driving sales growth through effective cross-selling and upselling strategies. I received a recognition certificate for outstanding performance and exemplary customer service.

Technical Support and Service Desk Operations:

• IBEX Technologies (Pakistan) - Service Desk Executive (06/2018 – 04/2019): I served as the first point of contact for technical support, successfully reducing average response times and consistently receiving high customer satisfaction ratings through efficient ticket management and problem resolution.

Control Room Operations and Team Leadership:

• MCR Security (Dublin, Ireland) - Team Lead Control Room Operations (06/2016 – 05/2018): I led a dedicated team, achieving operational KPIs and implementing process enhancements to improve response times for security incidents. My leadership was recognized by senior management for its contribution to operational success.

Transportation and Logistics Management:

• LHR Car's (Hounslow, UK) - Cab Controller (06/2016 – 05/2018): I managed the booking and driver allocation processes, implemented performance evaluation systems, and developed customer feedback mechanisms, resulting in enhanced service quality and profitability.

Telecommunications Customer Support:

• Warid Telecom (Lahore, Pakistan) - Customer Service Representative (06/2012 – 02/2014): I delivered exceptional customer service across multiple care lines, consistently achieving high satisfaction ratings and first-call resolution rates.

Retail Management and Accounting:

• MGM Superstore (Kuala Lumpur, Malaysia) - Accountant/PA to CEO (07/2010 – 02/2011): I managed stock and financial reporting, streamlined sales reporting processes, and contributed to operational efficiency and profitability.

Survey and Research:

• IDC Technologies (Kuala Lumpur, Malaysia) - Tele Surveyor/Team Lead (02/2009 – 05/2010): I conducted IT-related surveys, exceeded survey targets, and implemented methodologies to improve response rates and data quality.

Lead Generation and Customer Engagement:

• Data Synergo (Kuala Lumpur, Malaysia) - CSR (06/2008 – 02/2009): I excelled in lead generation for Dell Computers, achieving and exceeding targets, and enhancing customer engagement and loyalty.