Umaefulam Jovita C

Umaefulam Jovita. C Nigeria |- |-Highly skilled and experienced sales and customer service specialist with a talent for lead handling, account management, and team collaboration, driving results and achieving excellence. Work Experience Sales Representative • Dreamport May 2024 - Present | United States - Consult with clients to understand their travel needs and preferences Research and recommend travel options (flights, accommodations, activities) Book and manage travel arrangements (flights, hotels, car rentals, tours) Provide personalized travel itineraries and documents Offer travel advice and guidance on destinations, cultures, and activities Troubleshoot travel-related issues and provide solutions Stay up-to-date on industry trends, destinations, and travel regulations Maintain relationships with travel suppliers and partners Manage client budgets and ensure cost-effective travel solutions Provide exceptional customer service and ensure client satisfaction, Secretary • San Cabello Investment Limited August 2015 - June 2023 | Nigeria - Managed calendars, coordinated meetings, and scheduled appointments Maintained accurate records, files, and databases Handled incoming/outgoing mail, emails, and phone calls Prepared and edited documents, reports, and presentations Coordinated travel arrangements and expense reports Provided exceptional customer service and support to clients and colleagues Maintained confidentiality and handled sensitive information with discretion Developed and implemented effective filing and organizational systems Collaborated with teams to achieve shared goals and objectives Skills Demonstrated: - Excellent communication and organizational skills Proficient in Microsoft Office and Google Suite Strong attention to detail and accuracy Ability to work in a fast-paced environment and prioritize tasks Discretion and confidentiality in handling sensitive information Team player with a positive and proactive attitude Education Imo State University Optometry • 2013 - 2021 - Provided comprehensive eye exams and vision care to patients of all ages - Diagnosed and managed various eye conditions, including cataracts, glaucoma, conjunctivitis, and agerelated macular degeneration - Prescribed and fitted glasses, contact lenses, and other visual aids to correct vision problems - Conducted pre- and post-operative care for patients undergoing eye surgery - Collaborated with ophthalmologists and other healthcare professionals to provide comprehensive care - Educated patients on eye health, preventative care, and treatment options - Utilized electronic medical records (EMR) to document patient information and maintain accurate records - Stayed up-to-date with the latest advancements in optometry and eye care through ongoing education and training - Improved patient satisfaction ratings by 25% through implementation of new patient education program - Reduced wait times by 30% through efficient scheduling and workflow management - Increased revenue by 15% through effective billing and coding practices Skills Communication Canva word Microsoft Office Excel Languages English — Fluent