Umaefulam Jovita. C
Nigeria |- |-Highly skilled and experienced sales and customer service specialist with a talent for lead handling, account
management, and team collaboration, driving results and achieving excellence.
Work Experience
Sales Representative • Dreamport
May 2024 - Present | United States
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Consult with clients to understand their travel needs and preferences
Research and recommend travel options (flights, accommodations, activities)
Book and manage travel arrangements (flights, hotels, car rentals, tours)
Provide personalized travel itineraries and documents
Offer travel advice and guidance on destinations, cultures, and activities
Troubleshoot travel-related issues and provide solutions
Stay up-to-date on industry trends, destinations, and travel regulations
Maintain relationships with travel suppliers and partners
Manage client budgets and ensure cost-effective travel solutions
Provide exceptional customer service and ensure client satisfaction,
Secretary • San Cabello Investment Limited
August 2015 - June 2023 | Nigeria
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Managed calendars, coordinated meetings, and scheduled appointments
Maintained accurate records, files, and databases
Handled incoming/outgoing mail, emails, and phone calls
Prepared and edited documents, reports, and presentations
Coordinated travel arrangements and expense reports
Provided exceptional customer service and support to clients and colleagues
Maintained confidentiality and handled sensitive information with discretion
Developed and implemented effective filing and organizational systems
Collaborated with teams to achieve shared goals and objectives
Skills Demonstrated:
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Excellent communication and organizational skills
Proficient in Microsoft Office and Google Suite
Strong attention to detail and accuracy
Ability to work in a fast-paced environment and prioritize tasks
Discretion and confidentiality in handling sensitive information
Team player with a positive and proactive attitude
Education
Imo State University
Optometry • 2013 - 2021
- Provided comprehensive eye exams and vision care to patients of all ages
- Diagnosed and managed various eye conditions, including cataracts, glaucoma, conjunctivitis, and agerelated macular degeneration
- Prescribed and fitted glasses, contact lenses, and other visual aids to correct vision problems
- Conducted pre- and post-operative care for patients undergoing eye surgery
- Collaborated with ophthalmologists and other healthcare professionals to provide comprehensive care
- Educated patients on eye health, preventative care, and treatment options
- Utilized electronic medical records (EMR) to document patient information and maintain accurate records
- Stayed up-to-date with the latest advancements in optometry and eye care through ongoing education and
training
- Improved patient satisfaction ratings by 25% through implementation of new patient education program
- Reduced wait times by 30% through efficient scheduling and workflow management
- Increased revenue by 15% through effective billing and coding practices
Skills
Communication
Canva
word
Microsoft Office
Excel
Languages
English — Fluent
