Ultiminio Vega

ULTIMINIO VEGA Gosport IN, 47433 • - •-SUMMARY I have a B.A. from Brooklyn College graduating Cum Laude and I’m a Certified Microsoft Specialist in Word, Excel, PowerPoint, and Outlook. Knowledgeable in data analysis, creating expense reports, and electronic forms. I also have over 7 years of experience leading and teaching new-hires on the job. I have exceptional communication skills both oral and written being fluent in English and Spanish. EDUCATION Brooklyn College, Brooklyn New York Screenwriting Major GPA-3.63 Work One, Bloomington Indiana Microsoft Office Specialist August 2017 – April 2020 Credits earned: 121 Sept 2015 – Sept 2015 Certificates: 4 WORK EXPERIENCE IU Health, Bloomington, Indiana August 2015 – February 2017 Patient Care Assistant - hours/week  I quickly became the person training new-hires showing them how to assist nurses with a variety of medical procedures.  Being clear with instructions is paramount because we sometimes had to performed life saving techniques in highly stressful environments.  Recommended to the head nurse to put out a memo that new-hires should always seek assistance with bariatric patient’s ambulation.  Educated new-hires how to properly chart patient’s progress and daily activity using Cerner medical software.  We provided overall care for the patient’s needs and comfort. Indiana Quarries and Carvers, Stinesville, Indiana March 2014 – August 2015 Crew Leader - hours/week  Led the Split Crew in a stone mill and developed new training programs decreasing the Worker Injury Rate by 90%.  Planned and coordinated daily goals and insisted on clear communication which is imperative when working with high-powered equipment.  Increase productivity by 25% by analyzing the jobs thoroughly to determine improvements and revisions to the existing instructional systems making the Split Crew available for other tasks helping other crews.  Kept meticulous record of daily production reports. Continued - Republic Airlines, Denver, Colorado February 2007 – August 2012 Flight Attendant - hours/week  Trained for in-flight emergency procedures and life saving techniques.  Working with a partner, we provided safety and comfort to passengers going the extra mile when possible.  Some clerical duties included creating expense reports and other electronic forms.  Per FAA regulations, I reviewed and revised my copy of the Standard Operating Procedure Manual staying updated on specific learning objectives. APAC Customer Services, Corpus Christi, Texas March 2003 – February 2007 Call Center Coach - hours/week  Tracked representatives handle time, off-line time, breaks, lunches, etc.  Developed innovative and effective methods for educating 7–10 representatives who were straight out of classroom learning. Taught them how to put the knowledge to use.  This meant monitoring their calls and giving them constructive and positive feedback.  In addition to my duties, I improved the education process by writing and distributed phone activation scripts raising my team’s First Call Resolution score by 20%.  My phone activation scripts were later adopted by other coaches.