Uloma Queen Nwaorgu

ULOMA QUEEN DAVID-WEST Virtual Executive Assistant|| Data Manager Professional Summary Highly organized and efficient Executive Assistant with over seven years of experience delivering comprehensive administrative support to executives and businesses both virtually and onsite. With a background in digital marketing and human physiology, I bring a unique level of resourcefulness and medical insights to assisting medical executives, allowing me to manage tasks with a strategic and medical service experience approach. Proficient in Microsoft Office, Google Workplace, and industry-specific tools like Trello and HubSpot. I am skilled in customer relationship management, event coordination, and project management. Key Competencies • • • • • Hard Skills: Data Entry, Airbnb Co-hosting, Property management, Property search, STR Arbitrage, Digital Literacy, Customer Relationship Management (CRM), File Management, Travel Planning, Bill Payment, Appointment Setting, Social Media Management. Soft Skills: Time management, Interpersonal skills, Excellent communication skills, Negotiation skills, Conflict resolution, Troubleshooting and Project Management. Industry Specific Tools/Apps: Trello, Google calendar, Hubspot, Clickup, Airbnb, booking.com, Monday.com, Asana, Instagram, MailChimp, Calendly. Technical Tools: Microsoft Office (Word, PowerPoint, Excel, Visio, Outlook, SharePoint), Google Suite. Digital Marketing: Meta Business Suite, Hootsuite, Buffer, Canva, SEO, Meta Ads. Work Experience Virtual Assistant (Remote)|| Air Nite Stays, Canada • • Nov 2024 – Present Guest Communication: Promptly responded to guest inquiries and messages in a professional and hospitable manner. Managed booking requests, processed reservations, and handled any changes or cancellations. Provided guests with clear instructions and helpful information regarding their stay, including check-in/out procedures, house rules, and local recommendations. Scheduling and Coordination: Organized and scheduled cleaning services before and after guest stays, ensuring the property is always in pristine condition. Coordinated with handymen or maintenance personnel for any necessary repairs or upkeep, arranging appointments that do not interfere with guest stays. Kept track of inventory and reorder supplies as needed, liaising with suppliers and managing deliveries. ULOMA QUEEN DAVID-WEST- page 1 • Phone and Email Management: Answered and returned phone calls, managed voicemails, and responded to emails promptly and professionally for all enquiries and bookings. Social Media Manager (Consultant) || Green City Africa, Nigeria • • • • • • • • • • • Produced original, creative content for promotional advertisements and marketing materials. Training staff of media best practices. Edited contents for presentations at Green City Stakeholder conferences Assigned tasks to other media teammates and reviewed activities. Assisted in campaigns to raise seed funding for the green initiative real estate project. Developed, curated, and scheduled engaging content for multiple social media platforms (Instagram, LinkedIn, Twitter, Facebook, etc.) for the executives of GCA. Managed the day-to-day operations of social media accounts, including responding to inquiries, comments, and direct messages. Monitor social media engagement and track metrics (KPIs) to refine strategies, increase online visibility, and grow a positive personal brand. Social listening using Business suites to understand what people are saying about the brand. Stay up to date with trends and best practices in social media, Plagiarism and intellectual theft, content creation, and digital marketing. Collaborated on content ideas and campaigns to ensure alignment with the GCA goals and values. Monthly reports using MS PowerPoint to present the status of the social media handles, most viewed posts, most click through and other targeted KPIs Virtual Administrative Executive || ClinFocus Inc, GA, United State • • • • • July – Oct-2024 Jan 2022 - Present Managed calendars especially using outlook and Calendly, scheduled appointments, and organized both personal and business-related travel (using Bookings.com) and meetings. Handle day-to-day administrative tasks including managing emails, phone calls, and organizing paperwork (using MS SharePoint, One Drive or other cloud-based tools for data storage) or digital files. Coordinated events, appointments, and personal errands (booking housekeeping, online groceries shopping or nanny), ensuring efficiency and confidentiality. Assisted with personal and professional projects, acting as a trusted point of contact for various needs. I implemented an automated email sorting and response system; reduced manual sorting time by 70% and ensured inquiries were addressed within one business day. ULOMA QUEEN DAVID-WEST- page 2 • Coordinated 30+ executive appointments weekly, optimized travel itineraries, and saved 10 hours per week by introducing an automated booking system. Administrative Executive (On-Site) || Emergency HealthCare Nigeria • • • • • • • • • Mar 2017- Jan- 2022 Enhanced Efficiency: Implemented an advanced scheduling system that reduced doublebooking of specialists’ incidents by 50%, ensuring executives (consultants) had more organized and productive workdays. Improved Communication: Created a streamlined email management process, sorting and prioritizing emails, which saved consultants an average of 2 hours daily and reduced missing appointments. Optimized Travel Arrangements: Coordinated complex travel itineraries for doctors and nurses on emergency bases, negotiating with vendors (ambulances or medivac services, Airbnb or hotels) to secure discounts, resulting in a 20% reduction in travel expenses and expenses spent during patient transportation from our facility to a vendors’ facility. Document Preparation: Developed and maintained a digital document repository, making it easier for healthcare workers and staff to access crucial documents quickly, enhancing decision-making processes and reduced patient waiting time. Led and advised staff in records management, security, finance, purchasing, and HR, including hiring, training, and performance evaluation. Planned and controlled budgets for client projects and supplies, prepared reports for management, and organized inventory management. Checked and sorted voice notes from patients and returned patient calls or follow up calls. Assisted with preparation for office appointments, including gathering necessary health information from patients (demographics and medical history), updating the patient management system (EDC or CRM tool), tracking medication and labs, follow-up calls to patients after office visit. Assisted with research, reports, and other special projects, ensuring accuracy and timeliness. Provide tech support for various devices, software, and apps. Also troubleshoot when a system is malfunctioning, offer technical support or contacting the IT personnel to fix any issue beyond my capacity. Virtual Assistant/Social Media Manager (Remote) || Famahub Pharmacy Port Harcourt Nov 2023 - Present • • • • • • Produced original, creative content for promotional advertisements and marketing materials using Google Sheet or MS Excel. Customized brand message to reach and capture target audience interest and drive engagement. Identify trends and insights and optimize spend and performance based on insights. Brainstorm new and creative growth strategies with teammates. Design, build and maintain social media presence. Keyword search and optimization. ULOMA QUEEN DAVID-WEST- page 3 Measure and report performance of all digital marketing campaigns, assess against goals (ROI and KPI). • Develop, curate, and schedule engaging content for multiple social media platforms (Instagram and Facebook) using Business Suite and Buffer. • Managed the day-to-day operations of social media accounts, including responding to inquiries, comments, and direct messages. Other Experiences • Social Media Manager (Remote) || Fave Consulting May 2022 – Dec 2022 • Social Media Manager (Remote) || Passcoder Sept 2023 – Jan 2024 Education • University of Port Harcourt Master of Science in Human Physiology Bachelor of Science in Human Physiology Jun 2018 - Jan 2022 Sep 2010 - May 2015 Licenses & Certifications • Professional Certificate of Executive Business Assistant (Institute of Management, Technology and Finance. Lisbon Portugal (Udemy) (2024) • Data Analytics Professional Certificate (2023) • NIDA-Good Clinical Practices (2023) • Data Management with Microsoft 365 (Alfaregy Computers) (2016) • ALX Virtual Assistance Certificate (2024) Additional Information • • Proficient in English language Available for flexible working hours and time zone ULOMA QUEEN DAVID-WEST- page 4