Ulises Vargas Mejia

Ulises Vargas Virtual Assistan Bilingual Virtual Assistant. Representative Proficient troubleshooter 2018-07 Core Multi services. Knowledge of the Product or Service. Date of birth Ability to Use "Positive Language"- Acting Skills. Time Management Skills. Skills Ability to "Read" Customers. Salesforce 2016-04 - Agent (Safeauto) Exceptional telephone etiquette Provided accurate and appropriate information Patient and diligent Vast technical in response Contact to customer inquiries. Built customer knowledge Diverse PC Knowledge Address issues. Accomplished with mobile devices Type your text 2016-04 - Col, España Calle Almeria Agent Representative LAN expertise Quality focused 2018-02 Core Multi 238B services. (Softgate systems) Organized Proactive. Customer service and Aguascalientes, AGU, 20210 support by taking payments guide and assets customer if any inquire, loyalty by placing follow-up calls for customers who reported product follow up with pending payments that didn't post. offering additional Phone Attention to detail Knowledge of assistance if needed when inquires, - conference calls with multiples companies proper cash handling E-mail procedures to resolve and investigate payments status. Petty cash - management Numeracy Providing resolution to every call by making adjustments, cancellations, and skills Knowledge of financial releasing Skills payments. principles and practices AR Work History SC Customer Service Math 2019-01 - Customer Service Specialist 2020-01 EGL Property Management Company, Los Angeles, California Offered internal and external customers first-rate Office customer service to maximize satisfaction and Painting business success. Surpassed performance goals by approaching all Policies interactions with resourcefulness, organization and Good communication skills Excellent International sales support Very Good Telephone etiquette Very Good Computer proficient customer-centric solutions. Directed customers to appropriate departments for additional support. Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently. Responded to customer inquiries via phone, email, and web-based platforms. Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Excellent Delivered superior client services, fostering strong rapport, retention and satisfaction. Sale expertise Identified customer issues with products or services, Excellent investigated causes, and initiated resolutions. Assessed and offered solutions to improve Multi-line phone talent procedures and customer experiences. Very Good Retail materials 2018-07 - Collections Specialist 2019-05 NR Finance Mexico, Aguascalientes, Aguascalientes management Negotiated to collect balance in full. Processed payments and applied to customer Very Good balances. Data entry Used scripted conversation prompts to convey Excellent current account information and obtain payments. Discussed options with delinquent clients in terms of Account management proposed solutions or foreclosure. Very Good Used probing techniques to determine debtors' reasons for delinquency. Languages Recorded all information regarding financial status Spanish and English Handled [Number] outbound and inbound calls of customers. daily with goal of collecting owed debt. Native Monitored accounts for compliance with established payment plans and flagged those in violation. Trained new team members on scripts, company services and performance strategies and provided mentoring. 2017-03 - Payment Processing Specialist 2018-01 CMS Core Multiservices, Aguascalientes, Aguascalientes Secured information by completing database backups. Prepared data by compiling and sorting information. Verified data entered into database by reviewing, correcting and deleting data. Interacted with public on phone and at reception desk to answer questions and resolve issues. Managed quality assurance program including on site evaluations, internal audits and customer surveys. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. 2014-07 - Sales Representative 2016-12 Hispanic Teleperformance, Aguascalientes, Aguascalientes Utilized various sales techniques to develop relationships with customers and drive sales. Generated and followed up on lead lists resulting from specific marketing campaigns. Created and executed reorganization plan, training and development programs and implemented process improvements. Demonstrated products and specific features at customer locations and special events. Implemented marketing strategies and techniques, increasing revenue and customer satisfaction. Devised and implemented product strategies for filling market gaps and driving consistent sales. Researched potential clients and markets to prepare for appointments. Education 2003-01 - GED 2004-01 North High School - Phoenix, AZ 1999-01 - Arizona State University Preparatory Academy 2003-01 Lines License since 2007 and 2003-04 spelling B contest first year design classes and painting. completed all Ethics and Required 2002-01 Miguel Hidalgo y Costilla Elementary Customer Service departments 2006-01 - swimming team for 1 year and running contest 2002-01 participation. 1999-01 - Dance course while studying along with Math contest 1993-01 - 2001-01 for two years. Renewed Resident Agent Personal Interests Phone 2014-06 - Agent representative- Present Hispanic Teleservices de Guadalajara S.A de C.V (Teleperformance Additional Information Agent Licenses Licensed to sale, endorse, and reissue policies for the following states: AL, AR, GA, IL, IN, KY, LA, MN, MO, MS, OH, SC, TN, WI 2012Received recognition for Best Customer Interaction for calls monitored by corporate office and awarded a $500 iPod reading and drinking coffee Well i love to read in my free times along with a good cup of coffee, My favorite book is 33 Strategies of War by Robert Greene and my favorite coffee is Espresso!