Ukwueze Odinaka Jane

UOJ UKWUEZE ODINAKA JANE Owerri, Nigeria PROFESSIONAL SUMMARY SKILLS WORK HISTORY - - I am an experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Also I am familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Seeking and to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Email and Telephone Etiquette Customer Engagement Inbound and outbound calls Microsoft Office Verbal and Written Communication Lead Generation Negotiation Fluency in English Active Listening Employer: Tangelo, Usa Food Meal Program Duration: May 2024 JOB TITLE: Temporary Care Assistant Responsibilities  Make outbound customer calls for reauthorization  Verify new customer leads  Answer customer questions  Work with internal teams to resolve complex issues and be a voice for the customer. Employer: Alex Ekwueme Teaching Hospital, Abakaliki.Nigeria. Duration: Feb 2022-Apr 2024 Responsibilities  Managed a high volume of calls daily while maintaining professionalism and efficiency.  Answered calls, took messages, and transferred calls to correct individuals.  Generated leads and established relationships with potential customers through outbound telephone calls.  Completed daily cold calling and outreach to build sales pipeline.  Completed daily and weekly sales reporting using assigned tools.  Built relationships with customers using strong persuasion and active listening skills.  Increased customer satisfaction by addressing inquiries and resolving issues promptly. EDUCATION      Niger Delta University, Bayelsa State, Nigeria LANGUAGE SKILLS  English  Igbo/African Language Degree-Bachelor of Nursing Science Registered Nurse Graduation Date: July, 2021 IELTS Exams Passed With band 7.0 In Speaking