Ukpong Umana

SUMMARY I am dedicated to creating exceptional experiences for customers while strengthening the relationships that drive business success. My statement is a testament to my passion for this role and my commitment to excellence in customer service. Ethical data practices and privacy are paramount in my work. I am committed to upholding the highest standards of data integrity, safeguarding sensitive information, and ensuring compliance with relevant regulations. My goal is to not only unlock the insights within data but also to do so responsibly and ethically. Empathy and active listening are at the core of my approach. I understand that behind every customer inquiry, there is a person with unique needs, challenges, and emotions. I approach each interaction with a genuine desire to help, ensuring that customers feel heard, valued, and supported. WORK EXPERIENCE Art-Age Media Africa (AAMA Films). Customer Relations Specialist Uyo, Akwa Ibom State. January 2021-June 2023 Answering customer questions about the company, products, or services Resolving customer complaints Troubleshooting common issues with a product or service Letting customers or clients know about additional products or services Monitor, track and report on feedback and online reviews. JHPIEGO (TMEC RISE PROJECT) Akwa Ibom State Data Service Optimizer. Cottage Hospital (Essien Udim) March 2020-September 2020 Retrieves and sorts data source documents for electronic database entries, and identifies and interprets data to be entered into specific modules. Check for outliers/variances and correct them before entries.  Daily entries on the Daily Performance Tracker (DPT) Maintain and update workflow records regarding work completed and work pending. Crosscheck and verify data keyed into the databases for accuracy. Achieving Health Nigeria Initiative (AHNI) Akwa Ibom State Data Entry Clerk (Adhoc). St Lukes Hospital, Anua June 2018-July 2019 Compile, sort, and organize data to be entered into the databases or electronic files. Ensuring implementation of adherence support calendar schedule for clients new on ART. Maintain and update workflow records regarding work completed and work pending. Crosscheck and verify data keyed into the databases for accuracy. FHI 360 (SIDHAS Project) Data Entry Clerk (Adhoc) Itu LGA January 2019-February 2019 Compile, sort, and organize data to be entered into the databases or electronic files. Ensuring implementation of adherence support calendar schedule for clients new on ART. Maintain and update workflow records regarding work completed and work pending. Crosscheck and verify data keyed into the databases for accuracy. United States Agency for International Development (USAID), President Malaria Initiative (PMI) Global Health Supply Management (GHSM), Long Lasting Insecticidal Net (LLINS) Distribution by Chemonics Akwa Ibom State. Community Implementation Team (CIT) Ikono LGA August 2018-November 2018 Verified and thoroughly carried out an inventory of bed spaces in an area. Assessment of Mosquito net usage and impact in the area. Sensitization on the importance of using a mosquito net. Monitoring the distribution and implementation of mosquito nets. Otolomi High School, Ikaram Akako, Akoko North West L.G.A Ondo State. (National Youth Service Corp) Teacher October 2015-October 2016 Teach Civic Education. Teach Civic Education. Championing awareness of teenage pregnancy and illiteracy. Community development service on career counselling. Snowball Research Africa, Ondo State. Interviewer/Correspondence November 2015-November 2016 •Recruiting Information Technology experts. •Carrying out sensitization on internet/phone usage. •Interviewing correspondence. EDUCATION Global Health eLearning Center2019 M&E Fundamentals Course University of Uyo, Uyo. August 2015 Bachelor of Arts Degree in History/International Studies. The Chartered Institute of Project Management October 2016 Post Graduate Diploma in Project Management Systems Integrators, Okobo L.G.A September 2009 Diploma in Desktop publishing. Lutheran High School, Obot Item. June 2006 Senior School Certificate Examinations. Christ Assurance Nursery/Primary School August 2000 First School Leaving Certificate. Core Competencies Microsoft Office Proficient. (Using key program software such as MS Word, Excel, PowerPoint presentations, LAMIS, and DHIS). Excellent Communication Skills Strategic Planning and Tactical Execution Customer Relationship Management Highly Organized and Efficient Efficient Content Manager Database Management Time Management Skills Ability to work independently and confidently with less supervision to meet set targets and deadlines while minimizing errors. Other Skills Website Design Video Editing/Audio Editing/Camara Operation Graphic Design (Product Design/Branding, Infographic, User Interface/Design) IT Technician                              REFEREES Mrs Jenny Ukeme Head Of Local Government Service, Nsit Ibom Local Government Area Email:-Tel:- Dr Uwem Akpan Senior Lecturer, Department of History & International Studies, University of Uyo, Email:-Tel:- Mr Patrick Inwang Senior Producer, Programs Department, Nigerian Television Authority, Uyo. Email:-Tell:-