Ukeje Pauline

 Ukeje Pauline Calabar, Nigeria - PROFILE SUMMARY Highly motivated and results-oriented sales professional with 3 years of experience exceeding sales targets through effective communication, relationship building, and appointment setting. Proven ability to identify and qualify leads, overcome objections, and close deals across various industries. Adept at utilizing telemarketing strategies to engage potential clients and generate qualified leads. Passionate about exceeding customer expectations and contributing to organizational growth. Proficient in building rapport with clients, identifying their needs, and providing tailored solutions. CORE COMPETENCES Cold Calling •Customer Service •Communication skills Negotiation skills •Problem solving •Time management Relationship Building •Multitasking •Appointment Scheduling •Team collaboration •Organizational mastery •Tech/ Media Savvy PROFESSIONAL EXPERIENCE Sales Executive | Limit Break Media., New YorkJanuary 2023 –Present Exceeded sales targets by 10% by utilizing persuasive communication and effective objection handling techniques. Successfully scheduled over 20% qualified appointments for the sales team. Maintained a positive and professional demeanor while handling customer inquiries and resolving issues. Leveraged CRM software to track and manage leads, appointments, and customer interactions. Sales Executive | we the creative., California June 2023 – August 2023 Successfully achieved and exceeded monthly sales targets by 20% through proactive lead generation and effective sales strategies. Developed and maintained strong relationships with clients, resulting in a 30% increase in customer retention. Conducted cold calls to prospective clients, pitched products/services, and negotiated terms to close sales Collaborated with the marketing team to develop targeted sales campaigns and promotional materials. Telemarketer | Home Travel Agency-FloridaFebruary 2023 – April 2023 Generated qualified leads through outbound cold calling and follow-up calls, resulting in a 25% increase in the client base. Conducted product demonstrations over the phone to potential customers, effectively showcasing features and benefits. Utilized CRM software to track leads, update customer information, and schedule follow-up calls. Consistently met daily call quotas while maintaining a high-level professionalism and customer service Appointment setter | Marq Neasman - FloridaNovember 2021 – December 2022 Scheduled appointments for sales representatives with qualified leads, resulting in a 40% increase in sales meetings. Conducted warm calls to existing clients to upsell products and schedule follow-up appointments. Coordinated with sales team members to prioritize leads and optimize appointment scheduling. Maintained accurate records of appointments and follow-up activities in the CRM system. Appointment setter | Gorgeous face- TamaracJanuary 2021 – October 2021 Utilized a consultative approach to understand client needs and identify potential sales opportunities. Developed strong relationships with potential clients through clear and concise communication. Maintained detailed records of all interactions and ensured accurate scheduling information in the CRM system Call Center Agent | Dr curves- Georgia Sept 2019-December 2020 Handled a high volume of inbound calls in a busy call center environment, consistently meeting or exceeding performance targets. Assisted customers with account inquiries, billing questions, and service requests, maintaining a professional and courteous demeanor at all time. Provided information about company products, services, and promotions, effectively upselling and cross-selling when appropriate. Escalated unresolved issues to management or specialized departments for further investigation and resolution. Customer Representative | The CleanerYou-Des Moines January 2017-July 2019 Handled incoming customer inquiries via phone, email, and live chat, providing prompt and accurate responses. Resolved customer complaints and issues in a timely and empathetic manner, achieving a 95% resolution rate. Assisted customers with product/service selection, order placement, and tracking, resulting in increased customer satisfaction and retention. Utilized CRM software to document customer interactions, update account information, and escalate complex issues to the appropriate departments. EDUCATION University of Uyo|- Bachelor of Science (Biomedical Sciences) Queens Model Secondary school, Enugu|- SSCE certificate CERTIFICATIONS Inbound sales- HubSpot Customer is the Hero-Business made simple Delivering exceptional support-HubSpot Frictionless Sales-HubSpot Customer Service: Problem-solving and trouble-shooting -Linkedin How to Build rapport quickly-Linkedin LinkedIn Customer service foundation REFERENCES Available on Request