UKECHI IHUOMA JACKSON-WALI
Port Harcourt, Nigeria | - |-| LINKEDIN
VIRTUAL ASSISTANT SUMMARY
Detail-oriented, organized, and tech-savvy Virtual Assistant with over 2 years of experience in
administrative support, customer service, sales, and marketing assistance. Skilled in managing emails,
scheduling, data entry, CRM management, and document preparation. Adept at streamlining operations,
handling client inquiries, and optimizing workflows using AI and automation tools. Passionate about
leveraging technology to enhance business efficiency and client satisfaction.
CORE COMPETENCIES
Administrative Support & Executive Assistance
Calendar & Email Management
Customer Service & Client Relations
Data Entry, Documentation & CRM Management
Travel & Itinerary Planning
Social Media Management & Engagement
Marketing Support & Content Coordination
Research & Report Preparation
AI & Automation for Productivity
Workflow Optimization & Process Improvement
WORK EXPERIENCE
Customer Relations Officer | Walker Branding | Dec 2024 - Present
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Handled customer service inquiries and escalations, ensuring timely and effective resolutions.
Managed social media content planning and scheduling, increasing engagement by 50%.
Assisted with inside sales, follow-ups, and client relationship management.
Optimized marketing processes and client interactions, enhancing overall service efficiency.
Virtual Assistant | Adbox | Nov 2023 - Feb 2025
● Managed executive email correspondence and scheduled meetings, ensuring seamless operations.
● Provided customer support by handling inquiries, troubleshooting issues, and resolving
complaints.
● Assisted in lead generation, follow-ups, and inside sales efforts, improving conversion rates.
● Maintained CRM systems and customer records, improving documentation accuracy.
● Drafted reports, proposals, and presentations to support business operations.
Virtual Assistant | Starbounds Systems | Dec 2022 - Oct 2023
● Managed customer communications and inquiries, achieving a 98% resolution rate within 24
hours.
● Assisted with product troubleshooting and knowledge base updates to improve service delivery.
● Maintained CRM records, ensuring accurate and updated client data for sales and marketing
teams.
● Handled administrative tasks, including document organization and research for business
strategies.
EDUCATION
Bachelor of Laws (LL.B) – Rivers State University (Nov 2017 - Dec 2022)
TECHNICAL SKILLS AND TOOLS
Customer Service & Sales: Zendesk, HubSpot, CRM Systems, WhatsApp Business, Zoom
Administrative & Productivity: Google Workspace, Microsoft Office, Monday.com, Trello, Slack
Marketing & Social Media: Canva, Meta Business Suite, TikTok, Mailchimp, Hootsuite
AI & Automation: ChatGPT, Zapier, Make
CERTIFICATIONS AND TRAINING
IT Support Training – Digital Witch Community (March 2022)
● Skills: Email & Calendar Management, Customer Support, Data Entry, Travel & Itinerary
Planning
● Tools: Zendesk, Google Workspace, Microsoft Office, Slack, Zoom
