Ukah Chisom Purity

Ukah Chisom purity Owerri, Nigeria-- SALES DEVELOPMENT REPRESENTATIVE PROFESSIONAL SUMMARY Dynamic and Result driven sales development representative professional with over three years of experience in dynamic and fast paced environments. With core aspects of moving leads through the sales pipeline. Demonstrated ability to handle customer inquiries, resolve issues, and ensure satisfaction through personalized service delivery. Skilled in negotiations, communication, leadership and proficient in CRM tools intercom, hubspot, freshdesk, Google workspace, sales Force,Apollo.io, lemlist etc. Committed in delivering excellence in customer service and contributing positively to team dynamics. SKILLS ● ● ● ● ● ● ● ● ● ● ● Lifelong learning Resilience Positivity Active listening Relationship building Communication Lead generation Appointment setting Social media management Email management Cold calling WORK HISTORY-. Customer support officer Welfare patient medicine shop ● ● Greeting and assisting customers upon entry, providing high level personalized service in product selection, to enhance customer satisfaction and loyalty. Build rapport with customers to closely understand their preferences and needs leading to more targeted and appreciated delivery. ● ● Implements an efficient customer management system, reducing data discrepancies by 20% and improving response time. Provides outstanding assistance to over 1,200 customers over the years contributing to 25% increase in positive customer reviews through a customer-centered service approach. - sales development representative ● ● ● ● ● Implemented effective cold calling strategies to identify and engage potential clients, resulting in a significant increase in lead generation. Developed and maintained relationships with prospective and existing clients, ensuring high levels of customer satisfaction and loyalty. Enhanced Lead Conversion: Increased lead conversion rates by 30% through targeted cold calling and meticulous follow-up strategies. Successfully set over 200 appointments per month, contributing to a 20% rise in overall sales. Achieved a 98% customer satisfaction rate, recognized for outstanding service and client support. Senior secondary school certificate WEAC 2015 Imo state university Library and information science 2023 Neolife