Ujunwa Nwoyeocha

UJUNWA MARY NWOYEOCHA Customer Support & Administrative Professional | AI-Assisted Email Specialist | Remote Operations PROFESSIONAL SUMMARY Resourceful and detail-oriented Customer Support professional with 3+ years of experience managing high-volume email support, client relations, and remote operations. Proficient in CRM platforms, productivity tools, and AI-assisted drafting (ChatGPT, GEMINI) for recent roles, ensuring speed, accuracy, and KPI achievement. Highly organized, tech-savvy, and committed to providing professional and efficient service in fast-paced, target-driven environments. CORE COMPETENCIES & TOOLS • High-Volume Email Support & Customer Communication • AI-Assisted Drafting (ChatGPT), Gemini & Grammarly Editing • Ticket Management & CRM Systems (Zendesk, Freshdesk, Google Sheets) • KPI Monitoring & SLA Compliance • Administrative & Virtual Assistance • Documentation & Data Entry (Google Workspace, Microsoft Office) • Project Management Tools: Asana, Trello, Slack • Scheduling & Follow-Up Coordination PROFESSIONAL EXPERIENCE Group Lead / Recruiter – HR Team Dowell UXLivingLab | Remote | Jan 2023 – Mar 2024 • Led a remote team of 10+ associates, managing workflow, digital documentation, and internal communications to ensure timely task completion. • Developed and optimized structured tracking spreadsheets for candidate and operational data, improving reporting accuracy and visibility. • Coordinated virtual onboarding, training, and meetings to improve team efficiency and collaboration. • Used AI tools (ChatGPT, GEMINI,) and productivity platforms to streamline communication and support workflows. Customer Service Executive Mhagic | Remote | Dec 2019 – Feb 2021 • Managed 100+ client interactions daily via email and WhatsApp, maintaining 95% satisfaction while meeting strict daily response-time targets. • Used email templates and standard drafting tools to respond quickly and accurately, reducing resolution time by 20%. • Maintained CRM records and Google Sheets documentation to track tickets, follow-ups, and SLA compliance. • Prepared reports and monitored email KPIs to ensure consistency and reliability. EDUCATION B.Sc. Computer Science Michael Okpara University of Agriculture, Umudike |- CERTIFICATIONS     Digital Witch In-Demand IT Skills Training—Dec 2025 Providing Legendary Customer Service — Oct 2022 Critical Thinking & Problem-Solving — Nov 2022 Time Management & Teamwork — Nov 2022 ADDITIONAL SKILLS • Excellent written English and professional email communication • Strong organizational and documentation management skills • High typing speed and accuracy for high-volume email workflows • Analytical mindset with problem-solving orientation • Adaptable to fast-paced, remote, and target-driven environments • Comfortable using AI tools to enhance efficiency and maintain quality. INTERESTS Productivity systems, AI-assisted workflow optimization, remote operations, continuous self-development