Ujunwa Ezeofor

Ujunwa Ezeofor Customer Services Rep | Cold Caller | Appointment setter |Telemarketer Abuja, Nigeria 900001 - PROFILE. I am a Dedicated Customer Care Representative with in-depth experience in making cold calls and handling customer inquiries. Proficient in handling customer complaints, problem solving techniques and ensuring customer satisfaction. Known for empathetic and professional attitude towards customers in all interactions. Adept in rapport building, and utilizing customer relationship management tools. SKILLS. • Telemarketing Skills: Script adherence, cold calling, objection handling. • Communication Skills: Active listening, clear and persuasive communication. • Technical Skills: Proficiency with CRM software, virtual communication tools (e.g., Zoom, Slack, Skype), and Microsoft Office Suite. • Remote Work Skills: Time management, self-discipline, problem solving, tech troubleshooting. • Positive skills: Patience, tenacity and empathy Professional Working Experience 1. Customer Service Officer (Remote) Insurance Supermarket, Miami, Florida. May 2023 to January 2024 I worked remotely as a customer service representative at Insurance Supermarket, Miami FL and my duties entailed; • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through a dialer • Answering both inbound and outbound calls • Keeping records of customer interactions, transactions, comments, and complaints. • Providing feedback on the efficiency of the customer service process. • Knowing our products inside and out so that you can answer questions. 2. Customer Sales representative (Remote) Specialty Insurance, Toronto, Canada. 2022 to December 2022 January • Made outbound calls to leads and received inbound calls from potential leads to pitch company’s products and services • Participated in training to improve skills needed in closing potential leads • Worked with a team to meet our target goal and also surpass companies’ targets • Maintained good records of qualified leads for good documentation and for training purposes. • Sustained a good rapport with the leads and made sure I helped to solve all their complaints • Maintained a good team effort to meet set goals. • Learnt new skills as a result of coaching and trainings that was useful to meet company set goals EDUCATION Graduate in Physiology Nnamdi Azikiwe University, Awka. Languages Fluent in English. Availability Available to work immediately.