Ujunwa Amanda Oga

OGA AMANDA UJUNWA Enugu, Nigeria Phone: - | Email:-| LINKEDIN | PROFESSIONAL SUMMARY ________________________________________________________________ Results-driven Virtual Assistant and Administrative Professional with over three years of experience in streamlining business operations and enhancing organizational efficiency. Skilled in managing schedules, handling client communication, and maintaining structured digital files with precision and punctuality. Proficient in CRM tools, project management platforms, and data organization, ensuring seamless workflow and customer satisfaction. Adept at coordinating research and document management. A proactive problem solver committed to excellence, delivering high-quality administrative support that allows businesses to focus on growth and success. SKILLS/SOFTWARE PROFICIENCY ____________________________________________________________ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Time Management Adaptability Email management Microsoft Office Suite & Google Suite File Organization Critical Thinker Feedback and Improvement Effective Communication Appointment setting and scheduling Expert on CRM tools like Hubspot, Freshdesk, Zendesk, and Intercom Project management using tools like Trello, Asana, and Clickup WORK EXPERIENCE ____________________________________________________________ Administrative Assistant (Remote) EastGate Enterprise July 2023- present Lagos, Nigeria ●​ Effectively manage and organize files and client documents while remaining clear and neat. ●​ Perform data management tasks including data entry, organization, and creating reports. ●​ Prepare and submit documents in digital format, ensuring smooth scheduling and communication. ●​ Respond to client inquiries with clear and concise support. ●​ Conduct in-depth research as needed. ●​ Attend meetings, take minutes, and ensure follow-up with relevant team members. ●​ Organize and maintain structured digital files on platforms like Google Drive. ●​ Supervised and coordinated tasks using project management tools like Asana. Administrative Assistant (Remote) IKings K9 & Farm Aug 2021- Mar 2023 Enugu, Nigeria. ●​ Consistently prioritized the needs and satisfaction of our customers, recognizing their key role in our business's success. ●​ Effectively managed and resolved customer queries, ensuring prompt and accurate responses that met their expectations. ●​ Handled thousands of customers with care, delivering high-quality support that fostered trust and loyalty. ●​ Efficiently organized and scheduled appointments, ensuring timely communication and smooth calendar management. ●​ Regularly check up on our customers to know how best I can serve them because I understand that they're the backbone of every business. EDUCATION ___________________________________________________________ B.Sc. Cooperative and Rural Development. Enugu State University of Science & Technology. (2011) TRAINING AND CERTIFICATE ____________________________________________________________ ●​ ●​ ●​ ●​ On-Demand Digital IT Skills - Digital Witch Training (2025) Customer Relationship Management (2025) Customer Experience (CX) for Business Success (2025) Microsoft Office Suite & Google Suite -KVS Computer College (2013)