Uju Muoneke

 UJU MUONEKE Customer Support Rep/ Virtual Assistant Winscombe Mount Clifton Nottingham United Kingdom | - | Email- PROFILE SUMMARY Results-driven and customer service-oriented professional with 5 years of solid experience as a Cold Caller, Chat /Phone/Email Support Agent and Appointment Setter. Skilled in generating leads, fostering client relationships, and promoting Sales to drive business growth. Seeking to leverage my excellent communication; written/oral, and sales abilities to contribute to the success of my team. CORE COMPETENCE • Communication (Written and verbal) ​​CustomerService • Appointment (Setting ​​​​​Sales) • Prioritization and problem-solving ​​ • Phone Etiquettes (​​​​​​Attention to details) • Organization and planning​​​ (Schedule/Data management) • Microsoft Office (​​​​​​B2B/B2C) PROFESSIONAL EXPERIENCE FIRST KATALYST MARKETING ​ Sales Expert/ Customer Support Operator- • Generated Leads and Scheduled pitch appointments with clients, using PowerPoint to explain in detail, company offers, ensuring it meets with clients’ needs and requirements. • Actively listened to customer inquiries and concerns, providing appropriate solutions and information. • Clearly provided brand visibility and top of mind awareness to clients, by selling promotional products with bright and catchy colors, as well as write ups to invoke targeted buying habits. • Consistently exposing customers to the company's logo and message through promotional products which constantly helped to reinforce brand recognition by 80%. Which resulted in building trust and loyalty. • I initiated a target-meeting team which helped in distributing promotional products, achieving a personal connection with customers and 60% lead generation at marketing campaigns and trade events. • Achieved an overall 100% improvement in positive feedback from customers as a result of satisfaction from promotional products given and during experiential marketing and trade events. RENT TO OWN SERVICES ​Remote, USA Cold caller |Appointment Setter, Customer Care​ 2018 – 2019 • Made outbound calls to potential clients, effectively communicating and promoting real estate services offered by the company. • Qualified leads by asking relevant questions, gathering information about clients' budget, needs, and timeline. • Scheduled appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process. • Actively listened to customer inquiries and concerns, providing appropriate solutions and information. • Handled customer complaints with calmness and professionalism, acknowledging and apologizing for any inconvenience, and resolving issues to maintain customer satisfaction. • Upsold to previous customers by regularly checking in with them, identifying any problems or additional needs, and recommending suitable products or services. • Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. • Collaborated effectively with team members to provide comprehensive support to potential clients. • Stayed updated on real estate market trends to engage in informed conversations with potential clients. • Consistently met monthly targets for lead generation and call volume. • Actively sought feedback, attended training sessions, and adopted effective cold calling techniques to continuously refine communication and sales skills, resulting in improved conversion rates and lead generation success. EDUCATIONAL QUALIFICATIONS Bachelor of Science: Management – 1st Degree University of Nigeria - Enugu, Nigeria 2013 – 2017 CERTIFICATIONS • Digital Marketing • Microsoft Office ​