Uju | Freelancer Resume

UJU OJUKWU Lagos, Nigeria |https:// https://www.linkedin.com/in/ujuojukwu | PROFESSIONAL SUMMARY ● Versatile and detail-oriented professional with experience in data annotation,customer service, front-desk support, operations assistance, and retail sales. ● Skilled in data accuracy, task coordination, customer engagement, record handling, and teamwork within fast-paced environments. ● Reliable, adaptable, and committed to maintaining quality, efficiency, and professional standards across diverse roles. WORK EXPERIENCE JIMO Real Estate, Lagos Customer Service Representative (February 2026 - Present) ● Serve as the first point of contact for prospective and existing real estate clients via phone, WhatsApp, and email. ● Handle property inquiries, pricing requests, and inspection bookings while maintaining a professional and empathetic client experience. ● Guide clients through property options based on budget, location preferences, and investment goals. ● Coordinate with sales and inspection teams to ensure timely follow-ups and smooth client journeys. ● Maintain accurate records of client interactions and inquiries for effective tracking and conversion. ● Resolve client concerns and objections with clarity, patience, and solution-focused communication. ● Contribute to increased client trust and engagement through prompt responses and consistent follow-up. Cowrywise, Lagos (January 2026 - Present) Ambassador • Represent Cowrywise through community engagement, digital advocacy, and peer education. • Create and share educational content on personal finance and wealth building. • Drive user adoption through awareness campaigns and referrals. • Collaborate with other ambassadors and the Cowrywise team to amplify impact. • Build leadership, communication, and fintech industry experience. The Spartak Consult, Lagos Data Annotator (August 2025 - October 2025)The Spartak Consult, Lagos Data Annotator (August - October 2025) ● Performed accurate data labeling and annotation for AI training datasets in image, text, and document-based projects. ● Ensured high-quality and consistent annotations by following project guidelines and maintaining quality control. ● Reviewed and verified annotations to identify inconsistencies and improve dataset quality. ● Utilized tools such as Labelbox, Scale AI, and other annotation platforms for structured labeling. Nigerian Ports Authority (NPA), Lagos SERVICOM Officer ● First point of contact for customer inquiries and complaints. ● Logged, tracked, and resolved service requests within agreed timelines. ● Prepared weekly service performance reports for management review. ● Liaised with internal teams to ensure timely issue resolution. Coptic Hospital, Lagos Assistant Receptionist & Runner ● Provided frontline customer support to patients. ● Scheduled appointments and updated digital records. ● Tracked service requests and coordinated departmental follow-ups. ● Ensured accurate documentation and smooth service delivery. Private Retail Store, Lagos Bookstore Associate ● Delivered personalized customer service. ● Processed sales transactions and maintained records. ● Conducted inventory tracking and stock documentation. -) -) -) CORE SKILLS & COMPETENCIES ● ● ● ● ● ● ● ● Data Annotation & Labeling Accuracy Customer Service & Client Support Task Coordination & Workflow Support Administrative & Front-Desk Assistance Record Keeping & Documentation Time Management & Multitasking Team Collaboration & Communication Attention to Detail, Problem-solving TECHNICAL & SOFT SKILLS ● CRM & Service Tracking Tools, Microsoft Word and Excel, Google Docs, Sheets & Calendar ● Email & Call Management Tools, Digital Scheduling Systems ● Data Entry & Reporting Tools, Data Annotation Platforms(Image, text, or audio labeling) CERTIFICATIONS ● ● ● ● Build Your Skills in Customer service ( LinkedIn, 2025) Customer Service Relationship Certificate ( Alison, 2025) Jobberman Soft Skills Training (2021) Virtual Assistance Skill (SLA, 2025) EDUCATION University of Lagos — Lagos, Nigeria Bachelor of Arts, Linguistics/Igbo| November 2017 – October 2023. TS Academy AI and Automation - January 2026 - Present INTERESTS ● Language ● AI &Automation ● Data Analysis/Annotation Workflow Setup: HP core i5, 16GB RAM, stable internet connection, noise canceling headset, stable power supply, dedicated workspace.