Ujah Adaobi

UJAH ADAOBI Delta, Nigeria | - | adaobiujah888gmail.com | LinkedIn PROFESSIONAL SUMMARY Experienced Administrative and Executive Virtual Assistant with over 5 years of exceptional administrative and customer support expertise. Skilled in managing schedules, handling correspondence, streamlining workflows, and maintaining accurate records. Proficient in CRM systems, email management, and conflict resolution, with a proven track record of exceeding customer satisfaction targets. Adept at multitasking in dynamic environments, fostering client relationships, and driving organizational efficiency to support business goals. CORE SKILLS Virtual Assistance Administration Calendar Management & Email Correspondence Document Preparation & Data Organization CRM Tools (Zendesk, Salesforce) Customer Support & Conflict Resolution Content Creation & Editing Sales Strategy & Lead Generation Workflow Optimization & Team Collaboration Microsoft Office Suite, Google Workspace PROFESSIONAL EXPERIENCE Customer Service Representative Albanny Technologies | Jan. 2023 – Jun. 2024 Provided outstanding customer support through phone, email, and live chat, achieving a 95% satisfaction rate. Maintained and updated customer records using CRM tools, ensuring accuracy and efficiency in client management. Scheduled and coordinated team meetings and appointments, improving communication and team productivity. Drafted professional email correspondence and internal reports, ensuring timely and effective communication across departments. Assisted in streamlining administrative workflows, leading to a 20% improvement in operational efficiency. Career Break (Illness) Apr. 2022 – Jan. 2023 Affiliate Sales Specialist Expertnaire | Mar. 2021 – Apr. 2022 Designed and implemented marketing campaigns for digital products, achieving a 50% increase in revenue and expanding market reach by 10%. Consistently exceeded sales targets by 75%, contributing significantly to organizational profitability. Administrative Assistant Richdora Academy School | Sep. 2018 – Sep. 2020 Provided comprehensive administrative support, including managing schedules, maintaining records, and coordinating student enrolment processes. Handled inquiries and resolved issues with professionalism, enhancing stakeholder satisfaction. Streamlined administrative workflows, ensuring efficiency in daily operations. EDUCATION Microbiology Covenant polytechnic - TRAINING / CERTIFICATIONS IT Support Skills – Digital Witch Community | 2024 Certified Virtual Assistant – ALX Africa | 2024 Developing Quality Customer Service Skills – Alison | 2024 Customer Service: Problem-Solving and Troubleshooting – LinkedIn | 2024