Ugwuoke Peace Chioma

My name is Ugwuoke Peace Chioma, I have a background in mass communication and over the past 2years, I have gained a hands-on experience in customer support and customer relationships where I handled a high volume of customers inquiries via email, chats and phone support providing accurate information efficiently and maintaining customer satisfaction.

With my experience with CRM tools such as FreshDesk, ZenDesk and HubSpot, I have been able to track issues, and prioritized efficiently thereby reducing response and resolution times and meeting my SLA consistently.

Provided and maintained clear communication on issues and followed-up to ensure full resolution thereby increasing customers retention and loyalty.

I have the ability to multitask in a fast-paced environment, staying calm under pressure and support customers with empathy and in a clear and concise approach.