Ugwuoke Emmanuella Adaobi

UGWUOKE EMMANUELLA ADAOBI | VIRTUAL ASSISTANT | ADMINISTRATIVE ASSISTANT-gmail.com| Lagos, Nigeria | -| https://www.linkedin.com/in/ugwuoke-emmanuella PROFESSIONAL SUMMARY Highly organized and proactive Executive Assistant with 2+ years of experience managing calendars and scheduling over 100+ appointments monthly to optimize executive productivity. Skilled in handling inbound and outbound communications, preparing polished reports and presentations, and prioritizing correspondence to streamline workflows. Proven ability to maintain confidentiality and manage sensitive information, delivering results with 98% accuracy and efficiency in dynamic, fast-paced environments. CORE COMPETENCES/SKILLS ● ● ● ● ● ● ● ● ● ● ● Calendar Management and Scheduling Email Correspondence and Prioritization Project Coordination and Task Tracking Digital File Organization and Management Client/Customer Support and Onboarding Presentation Skills Proficiency in Microsoft Office Suite and Google Workspace Strong Verbal and Written Communication Skills Technology Proficiency Appointment and Meeting Scheduling Travel Management and Itinerary Planning RELEVANT EXPERIENCE VIRTUAL ASSISTANT- Horizon X ● Managed team calendars and scheduled over 50 meetings monthly, ensuring 100% accuracy and timeliness. Handled email correspondence, maintaining a 95% response rate within 24 hours for urgent communications. ● Prepared and edited 10+ reports and presentations weekly, improving content quality by 20%. ● Coordinated project tasks and tracked progress, meeting 98% of deadlines across multiple initiatives. ● VIRTUAL ASSISTANT August 2022 - July 2023 ● ● ● ● Organized and maintained digital files, improving document retrieval time by 30%. Supported marketing efforts by creating 5+ newsletters monthly, boosting open rates by 25%. Handled 50+ Customer Interactions daily across phone, email, and chat platforms. Reduced email backlog by 40% within the first month through organized email management. EDUCATION Master's in Economics | ESUT Business School, Enugu State Bachelor's in Economics | Chukwuemeka Odumegu Ojukwu University, Anambra State CERTIFICATIONS AND COURSES • Executive Assistant Skills 2023 ALISON • Virtual Assistant Skills 2023 UDEMY • Customer Service Success 2023 UDEMY • Virtual Assistant skills 2024 ALX • Virtual Assistant skills 2024 EHR • Social Media Management 101 Skills 2024 EHR TOOLS Microsoft word-Microsoft Excel -Zendesk - Livechat - Trello – Monday.com - MailChimp -Buffer - ClickupHubSpot – Microsoft Teams- Airtable Canva - Calendly - Freshdesk- Slack – Zoho - Asana - Zoom – Acuity Scheduling – Google Workspace–