Ugwu Ogechi Rosemary

OGECHI ROSEMARY UGWU Address: House 137 Lawason Road Itire Central Mosque Surulere Lagos. ____________________________________________________________________________________________________________________ Phone number: -. Email:-______________________________________________________________________________ PROFILE STATEMENT I am a goal-oriented self-started and a smart avid networker who is always eager to learn and grow. I am diligent, dedicated, teachable and focused. I am a sales enthusiast but nevertheless, I have gained requisite experience which cuts across broad areas of practice such as Marketing, brand promoter and sales representative. I have excellent Analytical and interpersonal skills. I possess the ability to take on new roles and handle complex situations proactively. I seek a challenging Role and work experience that would help me to improve, experience, contribute and attain broader knowledge and in turn lead to greater advancement of sales. ______________________________________________________________________________ EDUCATIONAL BACKGROUND AND CERTIFICATES OBTAINED ❖ University Nigeria Nsukka, -) ❖ Federal Government Girls College Lejja, Nsukka, Enugu State- (JSS1-SS3,-) -West African Senior School Certificate Examination (WAEC) and National Examination Council Certificate (NECO). ______________________________________________________________________________ OTHER CERTIFICATIONS ❖ Event Management, Planning and Coordination Certificate – January – June 2021 ❖ Leadership icon of the year University of Nigeria, Nsukka – August 2017 ❖ Leadership Training Certificate – September 2012. ______________________________________________________________________________ PROFESSIONAL EXPERIENCE ❖ Reliance care officer at Reliance Health (September 2024 till date) 1. Providing excellent customer service 2. Managing customer Relationships 3. Resolving customer complaints 4. Providing Product information 5. Collaborating with internal teams 6. Maintaining and documenting customers records and conversations 7. Meeting performance Metrics ❖ Quality assurance lead at Nigerian Breweries plc contact center -. Monitoring and Evaluating sales calls 2. Reviewing sales orders and delivery 3. Assessing customer Engagement and management 4. Analyzing sales performance Metrics 5. Developing and implementing quality standards 6. Conducting regular Audits and feedback sessions 7. Collaborating with sales team and other stake holders ❖ Tele sales Representative at Nigerian Breweries plc. Lagos Contact Center (2022 -2023). ❖ Tele sales Representative Nigerian breweries plc. Onitsha contact center -. Creating profitable sells 2. Engaging and managing my customers 3. Generating of customers sales order and sending it to the appropriate places for delivery. 4. Making and fulfilling my calls and sales volume each day. 5. Selling the benefits of our products to my customers and persuading them to buy more. ❖ Brand merchandiser and marketer at Friesland Campina WAMCO Nigeria plc (2018-- 2021) Brand merchandiser and marketer 1. Engaging the customers 2. Shelving and display of all the company product for visibility 3. Selling the benefits of the products to the customers and persuading them to buy. 4. Taking stock of the available product and raising order for a new stock. AWARDS/LEADERSHIP POSITIONS ❖ Secretary, National Association of Microbiology students UNN chapter (2015/2016). ❖ First year Forum Coordinator, Nigeria Federation of Catholic students, St. Peters’Catholic Church UNN-). ❖ Provost, National Association of Microbiology Students UNN -). ❖ Best behaved student &best graduating home management student at F.G.G.C. Lejja, Nsukka (2011). ❖ Dinning/Senior Prefect, Federal Government Girls’ College Lejja, Nsukka Enugu state. -). _____________________________________________________________________________ KEY PROFESSIONAL SKILLS AND ABILITIES ❖ Excellent communication skills and Advocacy. ❖ Excellent Management and coordination skills. ❖ Ability to pay attention to details and with good listening Ability. ❖ Excellent Leadership Skills. ❖ Excellent time Management skills ❖ Project Management skills ❖ Professional persuasion skills ❖ Ability to work in a team (team spirited) and work alone without supervision. ❖ Strong organizational skills. ❖ Proficient in the use of MS-Word, Power Point, Excel, Outlook and basic understanding in other Microsoft office applications. ❖ Ability to multitask when necessary and work under pressure ❖ Ability to maintain confidential information. ❖ Ability to work flexible, remotely or/and fluctuating work hours to meet deadlines. ______________________________________________________________________________ REFERENCES ❖ Available on Request