Ugwu Ngozi Cleopatra

UGWU NGOZI CLEOPATRA Email-|Phone: - LinkedIn profile Virtual Assistant Highly motivated and organized individual with a strong desire to excel as a virtual assistant. Eager to leverage excellent communication, customer service, and administrative skills to provide exceptional support to busy professionals and entrepreneurs. Skills * Technical skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite (Docs, Sheets, Slides), Adobe Illustrator, CorelDraw. * Communication Skills: Excellent written and verbal communication skills with strong interpersonal abilities. * Organizational Skills: Highly organized and detail-oriented with the ability to prioritize tasks and manage time effectively. * Customer Service Skills: Proven ability to provide exceptional customer service, build rapport, and resolve issues efficiently. Experience Virtual Assistant Okwubest Auto Ventures Ojuelegba, Surulere, Lagos. [Sept, 2023] - [May, 2024] * Provided remote administrative, technical, and creative assistance to clients across some States in Nigeria. * Managed the company’s whatsap account by attending to customers’ messages and calls as well. Retail Assistant [Mom's Shop Name], [Nike, Enugu State] [June, 2021] - 2022 * Assisted customers with product selection, provided detailed information about souvenirs, and ensured a positive shopping experience. * Maintained a clean and organized store environment, restocked shelves, and prepared displays. * Processed customer transactions efficiently using a point-of-sale system. * Managed inventory by tracking stock levels, identifying low stock, and assisting with reordering. * Handled customer inquiries and complaints professionally, striving for high customer satisfaction. * Provided excellent customer service, exceeding sales targets by 20%. E- Commerce customer service Representative Qurnex Technology Ltd [July, 2024- present I Respond to Inquiries by addressing customer questions and concerns via various channels such as email, chat, or phone. I help with order placement, tracking, modifications, and cancellations. Provide details about products, including availability, specifications, and pricing. Help in Resolving issues related to products, shipping, or service, and processing returns or exchanges. I Assist with website navigation, login issues, or payment problems. Gathering customer feedback to improve service quality and product offerings. Lastly but not the least, I help in documenting interactions and maintaining records of customer transactions and issues. Education University Of Nigeria], [Nsukka, Enugu state] [Bsc in Agriculture, Soil Science major] (2016 - 2022)