Ugwu Lovelyn Uchenna

UGWU LOVELYN UCHENNA ADMINISTRATIVE OFFICER VIRTUAL ASSISTANT CUSTOMER SUPPORT AGENT P - E -m A OBJECTIVE EDUCATION Efficient, high level of accuracy and self-driven Administrative Officer, Virtual Assistant and Customer Support Agent, who is successful in providing support to internal teams, customers, firms, and stakeholders. With five years’ experience demonstrated through service delivery, customer support, troubleshooting and analytical problem solving. Federal Polytechnic, Oko, Anambra State, Nigeria. EXPERIENCE CUSTOMER SUPPORT REPRESENTATIVE (Remote) (2023) TradeWill Inc., Australia. ✓ Proficiently served customers using Zendesk ticketing system and CRM tools ✓ Served minimum of 250 tickets in five days ✓ Managed and scheduled internal meets ✓ Critically identified and escalated pertinent issues ✓ Daily reports of new issues to the management, including resolution mechanisms ✓ Gained highest customer satisfaction ratings CUSTOMER CARE REPRESENTATIVE -) Almond Tasty Chicken Restaurant, Enugu State, Nigeria ✓ Responded to calls and emails Higher National Diploma Mass Communication. KEY SKILLS • It Support • Specialist/Helpdesk • Technician • Customer Support / Tools • Virtual Assistant/ Tools • Computer Proficiency • Google Suites • Tech Savvy OTHER SKILLS • Team player • Problem Solver ✓ Took order and helped customers place order • Critical Thinker ✓ Attended to customer complaints and helped resolve issues • Good Communicator • Empathetic • Innovative • Good Listener • Adaptive • Self-driven ✓ Assisted customers in product selection and recommended best fits. ✓ Built solid relationship with customers and had them return for purchase OFFICE ASSISTANT/ CUSTOMER CARE REPRESENTATIVE Direct Dispatch Company, Asaba, Delta State, Nigeria. (2021) ✓ Ensured the smooth running of office activities by other staff ✓ Responded to phonelines and helped track goods. ✓ Attended to delivery queries ✓ Took delivery details and sent riders to dispatch ✓ Managed office finance ✓ Kept accurate record of income and expenses VIRTUAL ASSISTANT AND APPOINTMENT SETTER (Remote) -) WONMIE Agency, USA. ✓ Made over 95 calls per day ✓ Attended to emails ✓ Booked appointments and scheduled them on Zoom ✓ Used Notion Software to enter pipeline of calls LANGUAGES English, Igbo LEADERSHIP I am a passionate leader and builder. I love engaging in tasks that would proffer simple solution to complex issues. REFERENCES [Available upon request.]