Ugwu Chinwenma Grace

UGWU CHINWENMA GRACE Awka Anambra State, Nigeria- –-Virtual assistant// customer service// sales and marketing//appointment setter// email manager PROFESSIONAL SUMMARY Experienced virtual assistant and customer relations officer with over five years of experience who is well-versed in providing exceptional administrative support, handling customer inquiries, and fostering positive relationships with clients. With expertise in managing schedules, coordinating appointments, and implementing effective communication strategies with a track record of delivering efficient, reliable, and professional service that exceeds expectation. Detail oriented, excellent organizational skills, and the ability to multi task have helped to seamlessly manage complex projects and prioritize tasks. Confident, proactive, and adaptable professional with extensive experience in both virtual and face-to-face customer service environments. With a passion for delivering high-quality service and building lasting relationships with clients RELEVANT SKILLS Virtual Assistance/Administrative Duties Good knowledge of communication and workspace management tools: zoom, meet, click-up, Trello, zendesk, Asana, Google suite, slack etc. Organize and schedule appointments and meetings using the right tools like Google calendar, calendely, picktime etc. Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Carry out administrative duties, data management, and support to enhance the smooth running of the office Organize and schedule appointments and meetings Organize travel arrangements and accommodation for senior managers using the appropriate tool like booking.com, Zillow etc. Good knowledge of report writing, research, recommending efficient and industry related findings Customer Service Familiar with CRM tools and practices Follow communication procedures and guidelines and policies Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Build sustainable relationships and trusts with customer accounts through open and interactive communication Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team player attitude As a sales rep, managed over 20 sales team effectively and sales increased by over 50% Sales and Marketing Increased sales by over 50% using solid arguments to convince prospective customers in buying products and services Maintain positive business relationships to ensure future sales Reach out to customer leads through cold calling Achieved agreed upon sales targets and outcomes within schedule Excellent knowledge of marketing tools like mailchimp,birdsend, sendinblue etc. Ability to create and deliver presentations tailored to the audience needs Excellent selling, negotiation and communication skills Time Management Created to-do lists that helped to organize managers day to day activities Scheduled and arranged meetings and set reminders 10minutes before time, this way no meeting was missed Diary management was made easy using tools like Google calendar etc. Communication Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience Business Growth Has good business strategies both in small scale business and in enterprise to attract and maintain growth Research Able to work with many kinds of clients in a wide variety of fields. Excellent in researching clients brands, industries and markets very efficiently WORK HISTORY 03/2018-02/2022 Administrative Assistant 4clans Nigeria limited 01/2015-02/2018Marketing Representative Ace Pharmaceuticals Ltd. EDUCATION Bachelor of Arts (French/English) University Of Nigeria, Nsukka Master in Business Administration (Executive MBA) Enugu State University Science and Technology (Business School) TRAINING AND CERTIFICATIONS Linkedin Learning Tips for writing business emails Building rapport with customers Administrative professional tips Administrative professional foundation Collaborating with Microsoft 365 Getting started with Microsoft 365 Optimizing your work with Microsoft 365 Serving customers using social media Time management fundamentals Alison Introduction to office and administrative management Microsoft word for administrative professionals Effective customer service skills 9