Ugwu Chidera

UGWU CHIDERA Marital estate,metro homes, Ajah Lagos, Nigeria| --,https://www.linkedin.com/in/chideracharity PROFESSIONAL SUMMARY Hardworking Virtual Assistant Focused on Client Satisfaction and Customer Relationship Building. Reliable team member accustomed to taking on challenging tasks and dedicated to business success. Pays extreme attention to details with great time management skills. Excellent in communication skills with great written and spoken English. As a psychology student, of course I am passionate about mental health. EDUCATION University of Nigeria Nsukka ,Sept, 2022 Bsc, Psychology WORK EXPERIENCE Sales Manager Feb 2019 - Jan 2022 Prosper de Garden – Enugu, Nigeria Resolved customers' concerns as fast as possible and left them very satisfied which increased our customer from 37% to 85%. Targeted and prospected successfully for new business through Telemarketing, Individual creativity and Innovations. Contacted customers to offer after sales support to build trust and leverage consultative sales techniques Virtual AssistantSept 2018 - Feb 2019 Tech Expert – Lagos, Nigeria Successfully Booked airfare, hotel and transport coordination for office travel. Skillfully created detailed expense reports to facilitate reimbursement for business expenses Incurred. Maintained office environment by routing incoming and outgoing mails, Appointment setting, Email management and meeting minute taking. Sales RepresentativeMay 2016 - July 2018 HotBread – Lagos, Nigeria Trained and mentored new sales representatives. Served as a liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-ups and customer relation. Provided Customers with clear understanding of charges,billing and price changes to avoid Customer/Seller conflicts. SKILLS 1. Strategic planning 3. Team building and Leadership 5. Patience 2. Attention to details 4. Organizational skills 6. Research and data entry 7. Appointment setting 8. Google and Microsoft Suite HOBBIES Networking Sports Arts and Music INTERESTS Problem solving Listening and providing solutions to my customers’ problems. Technology Acquire as much knowledge as possible.( continuous learning) LANGUAGES English- Fluent